Cassandra McDonald
Buffalo State, Class of 2014
From Kenmore, NY
Community is very important to me.
Of equal importance to me are matters of civic duty and civics education in schools, the preservation of our US Constitution and Bill of Rights, Libertarian ideologies and principles of freedom and limited government, free markets, and various modern-day Conservative values.
I believe that in most cases, success is no accident. Instead it takes hard work, perseverance, learning, experience, and sacrifice.
In recent years unfortunately an unpredictable, disabling neurodegenerative disease has resulted in my untimely departure from the workforce. Causing a variety of challenges, the disease has adversely impacted my level of independence. Further compounding its complexity is the fact that while some of my disease symptoms are quite visible, others are less easy to detect. This sometimes results in a general misunderstanding of the disease itself.
In a society where most define themselves by the work they perform, I now find myself continually redefining myself not by my work, but by who I'm discovering myself to be personally.
My transformation from full-time professional to self-care is an ongoing process. Hence, I welcome any connections with whom I can pursue meaningful interaction and/or personal growth.
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Cassandra Smith of Tonawanda, NY was among a select group of Buffalo State students whose academic achievements were recognized at the college's annual Honors Convocation held on April 16, 2015. Sm...
April, 24 2015 - Buffalo State
I managed daily operations and supported outbound calling (OBC) programs to achieve targeted retention rates, membership growth, and support OBC projects and initiatives for various business lines, working directly with Sales Operations leadership to ensure that the outbound calling programs provide a member experience that is consistent with the club's objectives.
Managed daily operations of all OBC initiatives within the Member Contact Center (MCC) and Business Development (BD) space
Managed, coached, mentored, and supported Business Development Representatives (BDRs) including associate schedules, verifying and reporting incentives, holding monthly/quarterly performance meetings, and creating/delivering accurate, timely performance reviews
Collaborated with Sales Operations leadership to establish sales objectives for BD projects and initiatives, monitoring results and reporting to management
Monitored Sales Operations budget to achieve revenue and expense targets
Analyzed data to establish ROI for projects and initiatives, ensuring BD sales standards are met
Collaborated with business line leadership to transition identified projects to business line associates
Managed relationships and liaised with outside vendors
Collaborated with MCC leadership to train, coach, mentor and support MCC Sales Specialists on systems, procedures, processes and initiatives, establishing and maintaining OBC performance parameters
Identified opportunities to improve efficiency and effectiveness of key business processes including working with IT to resolve irregularities
Collaborated with HR/Learning & Development to recruit, develop, and retain associates who align with the AAA Way, conducting interviews, assessing applicant's capabilities, and recommending best candidates
Collaborated with internal auditors to satisfy inquiries and audit requirements
I partnered with nationwide business owners to help identify which types of media products would attract new clients to their businesses, while emphasizing return on investment.
I handled inbound telesales of full product and service line offered by LocalNet Corporation; understanding and anticipating client need, demonstrating product features and benefits to a diverse range of clientele.
I managed all day-to-day operations associated with the running of a smooth and efficient retail establishment with particular focus on customer service, leadership and staff development, employee morale, and store security.
