Connor Severance

-Developed rapport and built connections with customers by asking questions, identifying needs, and providing product and service suggestions

-Communicated effectively by working with teammates to locate products, engage in cross-training with various departments, asking questions and providing feedback

-Processed financial transactions accurately and on-time to achieve profitability and customer satisfaction

-Organized and replenished products, working with a team and managers, to ensure product availability

-Recognized by customers and managers for excellent work ethic, efficiency, and customer service

-Used analytical and computer skills to handle customer returns with varying Item # requirements

-Delivered excellent service by greeting customers, answering questions, and quickly and accurately processing financial transactions

-Delivered training to 7 new employees on conflict management, communications and delivering quality service

-Achieved service and productivity goals by working with a team on a variety of special events, for groups that regularly exceeded 200+ individuals

-Increased sales by using menu knowledge to aid customer decisions and offer additional items

-Served as the liaison between the waitresses, kitchen, and customers by communicating effectively

-Used problem solving skills to provide attention and resolution to a wide range of issues