Danielle Pitcher

• Active Directory Administration and Exchange Server Administrator Level 1 support • Mobile Device/Project Management • Create/Maintain Customized ID Management System and • Designed Software License Tracking Database to manage and Organize District Software Licensing/Subscriptions • Develop/revise district ID issuance processes, procedures and manuals • Make yearly hardware/software/infrastructure upgrade and budgeting recommendations for the Director of Technology • Plan, Implementation, Configuration and Maintenance of Mobile Device Management system (AirWatch, Configurator, etc) • Mobile Device Support (Apple, Blackberry, Android) • Local and Remote Desktop Support • Basic Software Deployment/Job Scheduling via Altiris • District Administrative and Clerical Support • Sysop and Technician Supervision, Support and Training • Interface extensively with Help Desk to provide immediate support on pressing technical issues • Confer with department heads/administrators to ascertain upcoming system/software needs • Supervise and directs planning and production activities of the computer technology center • Formulate and develop plans, in coordination with administrative staff, for the expansion of computerization in all areas including student instruction and achievement monitoring • Plan, implement, coordinate and evaluate training programs to facilitate the staff’s understanding and effective use of personal computers in their areas of responsibility • Research, evaluate and maintain various software packages • Oversee daily operations of the mobile device management systems (iOS, Windows, and Android), applications, and tools • Prepare and monitor departmental budget and expenses • Producing procedural documentation and technology training materials