Christian Long

Directed implementation of cloud-based Enterprise Resource Planning (ERP) system
- Collaborated with management to model process workflow diagrams and consulted executives to determine software requirements considering long-term strategic goals to evaluate vendors
- Cooperated with implementation specialist to accomplish 300+ programming customizations
- Facilitated Electronic Data Interchange (EDI) with client's systems to eliminate double entries
- Demonstrated our ordering portal to Nurses/Directors of Nursing and provide ongoing support
- Re-engineered virtually all processes company-wide to optimize efficiency, automate tedious tasks, drive cross-functional collaboration, and encourage proactive communication with customers
- Trained entire organization (110+) on new procedures & configured roles for access management
- Perform responsibilities of project manager, system administrator, and system support specialist
- Resolved an issue every ~6 minutes during initial week of launch and provide ongoing support
- Extracted, transformed, and loaded (ETL) product codes, quotes, patient demographics, & rentals
- Established barcode inventory management system across 6 locations to maintain 15,000+ SKUs
- Designed financial reports with CFO and operational KPIs with CEO in Sisense BI Dashboard

Manage IT infrastructure in 6 locations and guide all day-to-day aspects of technology use, maintenance, and acquisition; plan and execute corporate strategy to gain competitive advantage
- Facilitate 110% revenue growth through leveraging technology to augment human capital
- Modernize operations through digitalization to increase margin through streamlining processes
- Oversee IT CapEx and OpEx budget and justify return on investment to executive leadership
- Provision and secure 120+ endpoints with antispyware/antimalware, RMM, OBS, RAS, and MDM
- Developed disaster recovery plan and convinced senior management to order a risk assessment

Identified bottlenecks and inefficient processes, then planned and executed IT strategy to digitalize operations where possible to streamline tedious tasks
- Improved order dispatching to facilitate a 40% increase in volume and reduce missed windows
- Created & coordinated deployment of fillable PDF ordering form to reduce call volume by 66%
- Implemented Office 365: migrated exchange to cloud, designed SharePoint infrastructure, modeled several databases, manage software deployment, provide technical training & support
- Directed digitization of Patient Records with a searchable OCR-enriched index to increase productivity by reducing the processing time of maintaining thousands of patient files
- Track allocation of fleet maintenance cards, gas cards, insurance and registration cards, and EZ Pass transponders. Resolved all outstanding and new traffic tickets and toll violations.
- Drafted Performance & Quality improvement plans, designed organizational chart, maintain personnel files, procured such documentation for surveyor during audit by accrediting body in 2017
- Post job openings, prescreen candidates, onboard new hires, run background & license checks
- Transformed Asset Recovery protocols and generated $12,000 in monthly private rental revenue
- Delivered medical equipment to patients in New York City and out of four warehouses across New Jersey as needed during and after hours