Luv'Tesha Robertson

•Developed visitor center from the ground-up. •Presented workshops on post-secondary education planning, college admission process, leadership, career exploration and planning, study skills, and financial aid. •Provided exceptional customer service to visitors via telephone, email, and in person. •Created visitor center webpage, registration portal, and survey to accommodate campus tours. •Counseled individual students and families on admission process, programs, and services at BCTC. •Enhanced campus visit program to include program and VIP visits. •Maintained CRM intelliworks to track prospects, campus visits, and tour statistics for BCTC. •Supported outreach efforts and events as well as participated in orientations. •Created a communication plan for targeting prospects and inquiries for campus visits and for following up with visitors. •Targeted material designed to increase enrollment increased campus visits by 483%, yielding 1,980 students and 148 visits in 7 months. •Enhanced recruitment funnel rates by 383%, averaging 22 prospects per week. •Increased participants’ interest in BCTC by 83% as a result of the campus visit. •Provided training, supervision, and leadership to the Presidential Student Ambassadors on all aspects of BCTC.

•Provide Instruction to First Year Experience Students to aid in fostering retention, persistence and completion. •Advise and assist students with printing schedules, verifying their financial aid and creating their planners in PeopleSoft. •Develop course curriculum and serve on QAC’s to assist with course improvement and retention strategies.

•Manage and maintain Academic Budget in excess of $7 million for 12 divisions and 4 grant programs. •Serve as liaison between Academic Affairs and all functional areas of BCTC/KCTCS. •Prepare, present, and coordinate financial and academic reports for academic leadership team. •Manage evaluation material for Student Evaluation of Instruction. •Maintain and audit all credentialing files for faculty. •Create, monitor, and process all Budget Transfer Request, ProCard transactions for 60 chart strings, Confirming Requisitions, Purchase Orders, Payment Vouchers, and Journal Vouchers for divisional funding. •Actively serve on BCTC committees, boards, and work groups to promote strategic initiatives of college. •Supervise and provide training to Federal Work Study and Ready to Work students.