Abiodun Fashoro
Southern New Hampshire University, Class of 2026
From League City, Texas
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Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-5 (Nov - Jan) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
March, 03 2026 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-4 (Aug - Nov) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
November, 18 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-3 (Jun - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
September, 16 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-2 (Mar - Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
June, 17 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-1 (Jan - Mar) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
April, 01 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 D-4 (Oct - Dec) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
January, 14 2025 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Abiodun Fashoro on being named to the Honor Roll for the 22EW5 term. Honor Roll is a term-specific achievement that recognizes learners who excel at...
July, 06 2022 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Abiodun Fashoro on being named to the Honor Roll for the following term: 22EW4. Honor Roll is a term-specific achievement that recognizes learners w...
May, 17 2022 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Abiodun Fashoro on being named to the Honor Roll for the following term: 22EW3. Honor Roll is a term-specific achievement that recognizes learners w...
March, 08 2022 - Verified by Southern New Hampshire UniversityAbiodun Fashoro has been named to Southern New Hampshire University's Fall 2021 President's List. Full-time undergraduate students who have earned a minimum grade-point average of 3.700 and above ...
January, 13 2022 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Abiodun Fashoro on being named to the Honor Roll for one of the following terms: 21EW2, 21TW1, or 21FADAY. Honor Roll is a term-specific achievement...
January, 13 2022 - Verified by Southern New Hampshire UniversityAbiodun Fashoro has been named to Southern New Hampshire University's summer 2021 Dean's List. Eligibility for the Dean's List requires that a student accumulate an academic grade point average (GP...
September, 13 2021 - Verified by Southern New Hampshire UniversityAbiodun Fashoro has been named to Southern New Hampshire University's Winter 2021 President's List. The winter term runs from January to May. Full-time students who have earned a minimum grade-poi...
May, 20 2021 - Verified by Southern New Hampshire University- Collaborated with Operations, Quality Management, and IT teams to monitor and manage daily call center workforce operations, ensuring SLA adherence and optimal coverage.
- Analyzed inbound and outbound call volumes, identifying key performance trends and providing strategic recommendations to leadership for process improvement.
- Developed forecasting and scheduling models that improved staffing accuracy and reduced overtime costs by 15%.
- Designed and maintained real-time dashboards in Power BI to track queue performance, call handling times, and agent utilization.
- Partnered with leadership to develop shift schedules based on forecasted call patterns, improving service consistency across departments.
- Supported queue management and call routing adjustments during high-volume periods to maintain service levels.
- Generated and distributed KPI and performance reports, helping Operations identify training and coaching opportunities.
- Actively contributed to the development of workforce management best practices, improving data integrity and long-term planning accuracy.
Key Achievements:
- Increased customer satisfaction by 20% through proactive workload balancing and reporting enhancements.
- Reduced employee turnover by 12% through improved staffing alignment and workload distribution.
- Performed data analysis and visualization using SQL and Power BI to identify process inefficiencies and support client workforce strategies.
- Developed dashboards and automated reports for performance tracking, improving data-driven decision-making.
- Partnered with internal teams to ensure data accuracy and compliance with organizational reporting standards.
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