Francheska Wynter

As a Support Lead at Adecco USA Inc., my role involved leading a team of customer support representatives to ensure that our customers received prompt and efficient assistance. I was responsible for monitoring the team's performance, identifying opportunities for improvement, and developing training programs to enhance service quality. Additionally, I collaborated with various departments to expedite the resolution of customer issues, ensuring a seamless experience for all clients.

As a Patient Care Associate at Benchmark Assisted Living at Carriage Green in Milford, CT, my role encompassed a wide range of supportive care duties to enhance the quality of life for residents in the assisted living community. My responsibilities included assisting residents with personal care needs such as bathing, dressing, grooming, and toileting, ensuring they maintained their dignity and independence to the greatest extent possible. I was also tasked with monitoring and recording vital signs, and reporting any significant health changes to the nursing staff to ensure timely medical interventions.

In addition to direct care, I engaged residents in various social and recreational activities to promote their emotional and cognitive well-being. I was responsible for escorting residents to meals and events within the community, facilitating their participation and social interaction. My duties also extended to maintaining a clean and safe environment in residents' living spaces and common areas, adhering to hygiene and safety standards.

Effective communication with residents, their families, and the multidisciplinary team was a key part of my role, ensuring a coordinated approach to care and support. My commitment to compassionate care and empathy contributed to a positive and supportive living environment for all residents at Benchmark Assisted Living at Carriage Green.

As a Patient Care Technician at Bridgeport Hospital, my primary responsibilities included providing direct care and support to patients under the supervision of nursing staff. This role involved assisting with daily living activities, such as bathing, dressing, and feeding, as well as performing basic clinical tasks like taking vital signs, collecting specimens, and preparing patients for examinations or procedures. I also played a key role in maintaining a clean and safe environment, ensuring that all equipment was sanitized and ready for use. Additionally, I was involved in documenting patient interactions and care activities in their health records, facilitating effective communication among the healthcare team to deliver high-quality patient care.