Garrett Lemoine

- Opening and closing of building and managing operations - Ensuring safety, security, and customer service standards within the Student Center and all facilities within it are met - Coordinate and implement projects for support and service of the campus community - Monitor facilities usages, secure areas not in use, maintain proper conditions, and policies within facilities - Report and resolve problems including but not limited to emergencies, incidents, and customer needs while following proper action and protocols - Oversee all student staff members within the facilities of the building - Survey staff progress and coordinate and execute training when necessary - Coordinate and execute bi-weekly staff meetings - Interview potential future professional staff members - Answer high volume of questions about events, campus locations & departments

- Improve customer experience and satisfaction - Answer phone and respond to inquiries or direct calls for appropriate resolution - Operate cash register tabulating transactions, accepting payments, giving change, bagging purchases and processing employee or faculty discounts as appropriate. Start up and shut down register, trouble shoot, count down register, perform cashier audits, etc. Balance the cash drawer including checks and the credit card receipts and student charge slips - Observe safe money handling procedures and secure transaction practices when accepting cash payment, making change, accepting checks and credit card payments, and processing refunds/buybacks - Take inventory as needed and have responsibility for ordering or items