Guadalupe Guzman

I must utilize excellent written and verbal communication skills to provide quality customer support via phone, email, and walk-ins in a timely and accurate manner. I also need to maintain the computer labs and classroom technology, assisting students and instructors with software and hardware questions that may arise. I must know how to troubleshoot basic hardware and software problems.

I need to follow Lending Services Department procedures. Which are as follow -operating the functions of an online circulation system -organizing overdue and fines notices -processing materials for reserve and monitoring the reserve collection -providing information services to the College community and general public -utilizing electronic databases -performing other miscellaneous duties associated with circulation and reserve collection operations of the library -sorting and shelving books, straightening shelves, collecting fines, assisting in maintaining a neat and orderly library, assisting with Interlibrary Loan(ILL) -learning the OCLC system and CLIO software for managing ILL statistics -packaging material for delivery via Courier, USPS, and UPS