Jacquelyn Klein
It is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2024 President's List. The spring terms run from January to...
May, 16 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 16 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 20 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW2 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
January, 05 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2023 President's List. The fall terms run from September to D...
January, 04 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW1 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
November, 08 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW6 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
September, 06 2023 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2023 Dean's List. The summer terms run from May to August. ...
September, 05 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW5 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
July, 12 2023 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Winter 2023 Dean's List. The winter terms run from January to May....
May, 16 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 09 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 07 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Jacquelyn Klein on being named to the Honor Roll for the 22EW2 term. Honor Roll is a term-specific achievement that recognizes learners who excel at...
January, 17 2023 - Verified by Southern New Hampshire UniversityJacquelyn Klein has been named to Southern New Hampshire University's Fall 2022 President's List. The fall terms run from September to December. Full-time undergraduate students who have earned a ...
January, 13 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Jacquelyn Klein on being named to the Honor Roll for the 22EW1 term. Honor Roll is a term-specific achievement that recognizes learners who excel at...
November, 01 2022 - Verified by Southern New Hampshire University Mentoring, Coaching, QA tracking with direct reports
Project Management Supervisor Guide, TL Development
Metric review/reporting and tracking
Development of direct reports, continual training
Collaboration with peer groups and business partners
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Mentoring, Coaching, QA tracking with direct reports
Project Management overseeing Mentorship Development Program
Financial Reporting and forecasting
Business Partner support: Quality Development, WFM support
Development of employee recognition programs
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Cultivated and strengthened client relationships.
Project Implementation/Process Improvement
Reporting Service Center Stats, End of the Month reporting
Mentoring direct/ indirect reports as a support in growth and development
Evaluation of team competencies providing data towards growth for the team
Cross training direct/indirect reports in 2 Bill Review skills -continued support to Bill Review team as needed.
Internal and external third-party claims payment peer analysis systems to detect provider-billing trends
Interact with providers and other medical professionals regarding billing and documentation policies, procedures, and regulations.
Coding, and trending of non-compliant activities to enhance compliance proficiency and competency, understanding of standards and the consequences of non-compliance.
Identify and resolve patient billing and payment issues.
Prepare billing correspondence and maintain database to organize billing information; thereby increasing National/Regional payer appeal time for roll out to reconsideration.
Diligently file and follow up on third party claims.
Prepare patient charts, orders, and results of clinical labs and consent forms as necessary.
Compiled necessary documents for surgical billing packages.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols, and third-party requirements regarding billing.
Performed billing and coding procedures for ambulance, emergency room, inpatient and outpatient services.
Knowledge of Medicare and Medicaid, Insurance Managed Care including documentation, coding, reimbursement methodologies
Resolved patient billing discrepancies and payment disputes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and served as back up to customer service managers.
Assumed ownership over team productivity and managed workflow to meet and/or exceed quality serve goals.
Trained staff on operating procedures and company services.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Followed through on all critical inter-departmental escalations to increase customer retention rates.
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