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Jennellie Rodriguez

Majoring in Business
Southern New Hampshire University, Class of 2026
From Port Saint Lucie, FL
I am a dedicated healthcare management professional with more than 20 years of experience spanning revenue cycle operations, provider relations, and hospital financial services. I currently serve as the Manager of Pre-Access at Jupiter Medical Center, where I lead scheduling, preregistration, and prior authorization functions for imaging, nuclear medicine, and cardiology services. In this role, I focus on improving front-end revenue cycle performance, enhancing patient access, reducing denials, and ensuring strong collaboration across clinical, operational, and billing teams. Prior to this role, I worked as the Manager of Provider Relations for a specialty health plan in Miami, where I led network development initiatives, managed contract acquisition across multiple counties and specialties, and built strong relationships with providers, payers, and internal stakeholders. I oversaw all aspects of team management, including hiring, training, performance evaluations, and strategic planning. I also led Joint Operations Committee presentations, managed grievances and appeals, and supported cost-containment initiatives while maintaining quality of care and regulatory compliance. Earlier in my career, I spent over a decade with New Yorks Health and Hospitals Corporation as a Senior Hospital Care Investigator. In that role, I supervised investigative teams in inpatient and emergency settings, conducted financial assessments, tracked performance metrics in Epic, and ensured accurate documentation, compliance, and timely completion of work. This experience strengthened my foundation in healthcare operations, leadership, and patient financial advocacy. I am a Certified Revenue Cycle Representative and an Epic EMR Superuser, with advanced proficiency in healthcare systems, analytics platforms, and payer portals. I am currently completing my Bachelor of Science in Business Administration at Southern New Hampshire University. I bring a strategic, collaborative, and people-focused leadership style, and I am committed to building high-performing teams, driving operational excellence, and delivering exceptional patient and customer experiences.
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SNHU Announces Honor Roll for 2026 C-1 (Jan - Mar)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2026 C-1 (Jan - Mar) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

March, 10 2026 - Verified by Southern New Hampshire University
SNHU President's List Announced

It is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2025 President's List. The fall terms run from September to D...

January, 07 2026 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2025 C-6 (Oct - Dec)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-6 (Oct - Dec) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

January, 06 2026 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2025 C-5 (Sep - Oct)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

November, 04 2025 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2025 C-4 (Jun - Aug)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-4 (Jun - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

September, 09 2025 - Verified by Southern New Hampshire University
SNHU President's List Announced

It is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2025 President's List. The summer terms run from May to Aug...

September, 09 2025 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2025 C-3 (May - Jun)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-3 (May - Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

July, 16 2025 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2025 C-2 (Mar - Apr)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-2 (Mar - Apr) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

May, 14 2025 - Verified by Southern New Hampshire University
SNHU President's List Announced

It is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2025 President's List. The spring terms run from January to...

May, 13 2025 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2025 C-1 (Jan - Mar)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-1 (Jan - Mar) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

March, 11 2025 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2024 C-6 (Oct - Dec)

Southern New Hampshire University congratulates the following students on being named to the Honor Roll for the 2024 C-6 (Oct - Dec) term. Honor Roll is a term-specific achievement that recognizes ...

January, 14 2025 - Verified by Southern New Hampshire University
SNHU President's List Announced

It is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2024 President's List. The fall terms run from September to D...

January, 14 2025 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2024 C-5 (Sep - Oct)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

December, 03 2024 - Verified by Southern New Hampshire University
SNHU President's List Announced

It is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2024 President's List. The summer terms run from May to Aug...

September, 25 2024 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2024 C-4 (Jul - Aug)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-4 (Jul - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...

September, 10 2024 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 2024 C-3 (May-Jun)

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-3 (May-Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at SN...

July, 11 2024 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 24EW3

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...

March, 20 2024 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 23EW2

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW2 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...

January, 05 2024 - Verified by Southern New Hampshire University
SNHU Announces Honor Roll for 23EW6

Congratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW6 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...

September, 06 2023 - Verified by Southern New Hampshire University
Jennellie Rodriguez was recognized for Dean's List
Fall 2023 - Winter 2026 - Added by Jennellie
Jennellie Rodriguez was recognized for President's List
Fall 2023 - Winter 2026 - Added by Jennellie
Jennellie Rodriguez was recognized for making Honor Roll
Fall 2023 - Winter 2026 - Added by Jennellie
Jennellie Rodriguez was recognized for President's List
Added by Jennellie
Pre Access Manager at Jupiter Medical Center Inc.

Lead and manage all functions of scheduling, preregistration, and prior authorizations for all imaging, nuclear medicine, and cardiology services.

Ensure accurate and efficient front-end revenue cycle operations to improve patient experience and reduce denials.

Supervise cross-functional pre-access staff monitor daily workflows and performance metrics.

Collaborate with clinical and billing departments to ensure alignment of pre-service operations with organizational goals.

Implement standard operating procedures and performance benchmarks for improved patient access and service delivery.
Certifications & Technical Proficiency
Certified Revenue Cyle Representative
Epic EMR Superuser Certified
Microsoft Office Suite: Word, Excel, PowerPoint, Teams, OneNote, Publisher, Access
Software: Webex, Salesforce, Quest Analytics, Jira, Adobe, Oracle, Unity, Paylocity
Systems: Workday. UKG Dimensions/Kronos, Epic EMR, Insurance portals (Availity, NaviNet, etc.)
Proficient in insurance verification, billing systems, document indexing, and most payroll platforms
________________________________________
Key Skills
Staff Leadership & Development
Healthcare Scheduling & Pre-Registration
Insurance Verification & Authorizations
Network Development & Contract Negotiation
Financial Investigations & Revenue Cycle Support
Grievance & Appeals Management
Project Management & Process Optimization, Data Analysis & Reporting
Compliance (HIPAA, CMS, Payer Rules)
High-Level Communication & Cross-Departmental Collaboration

January 2024 - Present
Senior Hospital Care Investigator at New York City Health and Hospitals Corporation

Supervised multiple teams of Hospital Care Investigators in inpatient and emergency settings.
Conducted financial investigations to determine patient ability to pay and alternative sources.
Managed case assignments for both insured and self-pay patients, ensuring proper follow-ups and documentation for insurance application reviews, financial counseling, and billing procedures.
Tracked and reported KPIs and ensured completion of assigned work queues in Epic.
Conducted staff evaluations and ensured timely completion of all mandatory trainings.
Reviewed and monitored staff documentation for quality, compliance, and timeliness.

Certifications & Technical Proficiency
Certified Revenue Cyle Representative
Epic EMR Superuser Certified
Microsoft Office Suite: Word, Excel, PowerPoint, Teams, OneNote, Publisher, Access
Software: Webex, Salesforce, Quest Analytics, Jira, Adobe, Oracle, Unity, Paylocity
Systems: Workday. UKG Dimensions/Kronos, Epic EMR, Insurance portals (Availity, NaviNet, etc.)
Proficient in insurance verification, billing systems, document indexing, and most payroll platforms
________________________________________
Key Skills
Staff Leadership & Development
Healthcare Scheduling & Pre-Registration
Insurance Verification & Authorizations
Network Development & Contract Negotiation
Financial Investigations & Revenue Cycle Support
Grievance & Appeals Management
Project Management & Process Optimization, Data Analysis & Reporting
Compliance (HIPAA, CMS, Payer Rules)
High-Level Communication & Cross-Departmental Collaboration

August 2008 - November 2021
Resume
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