Jessica Granger

• Brick and Mortar / E-Commerce boutique specializing in fine shoes and accessories • Oversee daily operations of the store, including developing store policies and procedures, overseeing special events, setting up store, and ensuring customers receive best in class service • Promote shoe purchases through explaining the comfort, style and long lasting wear, dealing with customer inquiries and troubleshooting problems, ensuring customer expectations are exceeded • Maintain strong relationships with regular and permanent customers • Attend trade shows in New York City and solicit customer feedback to identify and capitalize on opportunities to improve merchandise selection and store displays to increase revenue • Serve as a visual merchandiser to ensure displays are frequently changed to promote new products and increase sales and buyer attention • Responsible for advertising through social media outreach including managing Instagram and Facebook content along with disseminating emails to customers on a weekly basis • Built and maintain company website: tessareed.com