Jiwon Chang
Follow Jiwon
Resolved various technical problems (adware removal, troubleshooting applications and network connections issues) on personal devices including Android and IOS mobile phones and Windows and macOS laptops in real-time
Educated residents on information technology, breaking down technical concepts and explaining ideas in simple terms
Audited and maintained identity and access management (IAM) controls for 40+ staff across IT and Cybersecurity departments, ensuring least-privilege access and reducing information risk
Developed standardized onboarding and training documentation to support consistent asset management practices and knowledge transfer within the IT team
Designed and implemented document management controls across digital and physical platforms to ensure continuous FDA regulatory audit readiness and governance compliance
Supported enterprise risk management through business continuity planning, mitigating operational disruptions and preventing $10K+ in potential losses via structured troubleshooting and cross-functional coordination
Maintained compliance integrity through ongoing review of laboratory testing activities, proactively addressing control deficiencies and mitigating emerging regulatory risks
Managed sensitive client and case data for 60+ clients, ensuring data privacy and regulatory adherence in coordination with insurance companies, medical providers, and law enforcement
Performed open-source intelligence (OSINT) investigations to identify data anomalies and verify case-related information, supporting data accuracy
Delivered 100+ hours of on-demand interpretation across healthcare, finance, law enforcement, and emergency services, ensuring accurate communication of policies, procedures, and sensitive data in high-stakes environments
Supported real-time decision making by facilitating clear, policy-compliant exchanges of information between stakeholders during medical consultations and emergency situations