Providing the highest level of customer service by listening to customer needs and providing innovative solutions to customer inquiries
Troubleshoot issues relating to iOS devices and logging accurate information through CORE
Ensured customer satisfaction after every call receiving survey scores of 100% over a rolling 3-month period
Worked in conjunction with other Service Advisors worldwide to provide solutions in a timely, professional manner.
Maintained up-to-date knowledge of policies, products, and solutions