LaToya Reed
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Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
November, 04 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-4 (Jun - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
September, 09 2025 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2025 Dean's List. The summer terms run from May to August. ...
September, 09 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-2 (Mar - Apr) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
May, 14 2025 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2025 President's List. The spring terms run from January to...
May, 13 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-1 (Jan - Mar) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
March, 11 2025 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates the following students on being named to the Honor Roll for the 2024 C-6 (Oct - Dec) term. Honor Roll is a term-specific achievement that recognizes ...
January, 14 2025 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2024 President's List. The fall terms run from September to D...
January, 14 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
December, 03 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2024 President's List. The summer terms run from May to Aug...
September, 25 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-4 (Jul - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
September, 10 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-3 (May-Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
July, 11 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2024 President's List. The spring terms run from January to...
May, 16 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 16 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 20 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW2 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
January, 05 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2023 President's List. The fall terms run from September to D...
January, 04 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW1 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
November, 08 2023 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2023 President's List. The summer terms run from May to Aug...
September, 06 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW6 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
September, 06 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW5 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
July, 12 2023 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Winter 2023 President's List. The winter terms run from January to...
May, 16 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 09 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 07 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Latoya Reed on being named to the Honor Roll for the 22EW2 term. Honor Roll is a term-specific achievement that recognizes learners who excel at SNH...
January, 17 2023 - Verified by Southern New Hampshire UniversityLaToya Reed has been named to Southern New Hampshire University's Fall 2022 President's List. The fall terms run from September to December. Full-time undergraduate students who have earned a mini...
January, 13 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Latoya Reed on being named to the Honor Roll for the 22EW1 term. Honor Roll is a term-specific achievement that recognizes learners who excel at SNH...
November, 01 2022 - Verified by Southern New Hampshire University Provide consistent guidance and quality monitoring of processes and procedures based on CMS regulations
Identify training needs, opportunities and effectiveness by objectively identifying staff weaknesses, strengths and improvements for both internal and external representatives answering calls for prospective members
Interpret and implement quality assurance metrics for performance improvement
Create yearly training modules to assist in-house sales agents and external representatives taking inbound calls during the Timeliness and Accuracy Study, as it relates to the stars measures
Conduct training sessions for in-house sales agents and external representatives related to the yearly Timeliness and Accuracy Study performed by CMS call center agents to ensure positive outcomes related to stars measures
Plan, develop and execute the Annual Enrollment internal call center, which includes development of training guides and agent guidance materials
Conduct training sessions for internal call center agents for the Annual Enrollment season on updates for CMS enrollment guidelines and updates made to internal lead database, MedicareCRM
Serve as a resource guide for agents during the Annual Enrollment season
Identify and address technical and compliance issues within the telephonic enrollment application recordings
Assist with inbound General Agent Helpline to provide guidance to outside sales agents regarding clarification of benefits, eligibility requirements and enrollment statuses of Medicare Advantage plans
Assist sales agents with determining Medicare and Medicaid enrollment statuses
Provide notification and documentation to external sales agents of member eligibility changes gain or loss of Medicaid status
Collaborate with Appeals & Grievance department to provide feedback for member grievances received on sales agents
Complete telephonic enrollment applications with active Medicare beneficiaries into a Medicare Advantage plan
Collaborate with other departments to provide assistance with operational needs
Execute strategies to grow membership by analyzing enrollment opportunities
Participate in call center environment by helping consumers understand options for enrollment and choosing appropriate Part D, when necessary
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