Leah Solberg

Administrative position working at the front desk of a primary care medical office for Dr. Eduard Docu,
and a Family Nurse Practitioner Mrs Judith Woods. This position is primarily responsible to handle all
patient concerns, complaints, and disputes for the practice. Additional daily duties include scheduling
patients, rescheduling missing appointments and appointment reminders, answering phones,
completing referrals, collecting payments, insurance verification, and maintaining electronic medical
records using a system, eClinicalWorks.

The Administrative Assistant position is responsible for handling medical records, obtaining the
dictations from the providers and sending them to the referral sources, entering new referrals into the
system and contacting them to be scheduled with one of the providers. Additional duties have included
cross training in the billing department with insurance verifications and the reports from the pathology
companies; cross training with the front desk for check in and check out, cross training with scheduling for
the med spa appointments in addition to the dermatology appointments.

The Branch Manager is responsible to oversee daily office operations and ensure quality service
delivery to all clients within contract, state/federal regulations and company policies and
procedures. Organize and administer all services and office operations within the service areas.
Oversee recruitment, screening, selection, and training for all field and administrative staff.
Implement and interpret service and operations policies. Supervise and direct services and
operations of staff. Maintain liaison with local contracting entity regarding contract services and
operations. Coordinate timesheets and complete payroll entry forms for submission to the payroll
department. Coordinate the opening of new cases with the Staffing Supervisors. Ensure all
documentation is accurate and up to date for all client and employee files. Arbitrate grievances
reported from field or administrative staff, personnel, and clients.