Lenin Garcia
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Lenin Garcia graduated from Ohio Christian University with a(an) Bachelor of Arts in Leadership and Ministry. Garcia is a member of the Pinnacle Honor Society. Ohio Christian University is commit...
May, 31 2018 - Ohio Christian UniversityLenin Garcia has been named to the Dean's List at Ohio Christian University College of Adult and Graduate Studies for the Spring 2016 Semester. To be eligible for the Dean...
May, 26 2017 - Ohio Christian UniversityLenin Garcia has been named to the Dean's List at Ohio Christian University College of Adult and Graduate Studies for the Fall 2015 Semester. To be eligible for the Dean's...
November, 09 2016 - Ohio Christian UniversityLenin Garcia has been named to the Dean's List at Ohio Christian University College of Adult and Graduate Studies for the Spring 2015 Semester. To be eligible for the Dean's List, a student must a...
March, 23 2016 - Ohio Christian University Support over 9 applications that help with managing the bank's assets.
Create documentation used for training and troubleshooting, and work tickets assigned via service now.
Work on Mainframes Servers, Application Servers, SQL Servers, IIS Servers, Linux Servers, Citrix servers and Horizon Environments.
Perform server migrations, configure the application, SQL, IIS, Terminal/Citrix servers for clients.
Assist in troubleshooting client system slowness, database tuning, indexing, and restoration.
Assist with Application upgrades and failover tasks for the applications.
Write, test, and deploy SQL queries and statements to fix software issues for client systems.
Supply technical and software support for over 650 clients who use CPR+ and Caretend software. Each company maintains their own network, so I must be able to interpret issues for each type of network.
Provide multi-lingual support for customers using English and Spanish.
Create documentation used for training and troubleshooting,
Train and mentor new support representatives, approve sql code and provide level 2 support for escalated issues.
Perform server migrations, configure the application, SQL, IIS, Terminal/Citrix servers for clients.
Assist in troubleshooting client system slowness, database tuning, indexing, and restoration.
Assist with SQL installations and database management for clients when needed.
Identifying issues and escalating to Implementation, Quality Assurance or Development as needed.
Write, test, and deploy SQL queries and statements to fix software issues for client systems.
Configure windows mobile devices for use with the CPR+ Delivery Plus application.
Administrator for all Mediwares Customer Disaster Recovery Plan.
Provide off-hours support for high priority issues.
Provided technical and software assistance to end users in the United States and Spanish speaking Countries.
Supplied technical and software support for various applications and hardware, such as printers, workstations, and Windows applications.
Assessed all calls and made sure the resolution time met or exceeded company standards.
Provided assistance in the Emergency Response Line for Critical Issues for issues escalated from tier one as needed.
Supported printer installs and remote access application for all end users.
Trained, mentored, and provided direction to new employees.
Submitted valuable feedback to improve applications used by the service center.
Participated in piloting standard scripting, testing keyboard express, and other company important software.
Received 11 of 12 league leader performance awards.
Provided troubleshooting for technical operating system and Microsoft Office issues for different companies,
Unlocked user accounts from systems,
Escalated tickets to an onsite team when necessary,
Assisted end users in the medical field with Meditech & Lawson systems.
Assisted end users with fingerprinting system software,
Achieved an 85% first call resolution rate.
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