Madeline Lundin

- Manage a calling staff of over 40 student employees. - Implement recruiting strategies to maintain staff at maximum capacity. - Create a positive and motivating work environment. - Proficient in the management functions within CAMPUSCALL. - Work with the Program Center Manager to evaluate short and long-term performance. - Administer performance reviews on a minimum of 8 student callers per night to continue growth in the call center and maximize their results. - Provide in-depth statistical analysis of the call center performance on a nightly basis - Interview prospective employees -Train employees on call center policies, procedures, and calling structure

Work in Dr. Kurt Hugenburg's Social Cognition Psychology Lab as Research Assistant for university credit, gaining insight and experience in research in the fields of social categorization and face perception. - Collaborate with professors, graduate students and staff on current research projects and tasks. - Attend weekly group lab meetings where we brainstorm potential further studies as well as scholarly articles focused on facial perception and racial biases in decision making and facial processing.