Marc Ductan

• Performing order entry using the PowerChart application • Using the FirstNet application to manage the emergency department workflow from check-in through discharge • Assisting with departmental workflow as needed • Performing data collection and data entry • Using the Radnet application to streamline departmental operations from registration to order entry • Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations • Performing ancillary activities such as scheduling MRI, CT scan for over 20 physicians

• Performed data collection, data entry and quality monitoring activities, as applicable • Determined patient insurance eligibility and collecting co-pays to properly coding claims • Checking of supplied data for sense, consistency and accuracy. • Performed ancillary activities such as scheduling MRI, CT scan, and MRA for over 20 physicians • Super-user for GE Centricity; providing training, and support for staff members • Point of contact for the entire department when there is a system failure • Performed precertification to ensured the approval of certain procedures by the insurance • Facilitated resolution of patient concerns • Collected information concerning patient's clinical background and referral needs, as per specialty guidelines. • Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience • Participated quality monitoring process • Maintained confidential health information according to state and federal regulations including HIPAA. • Ensured complete and accurate registration, including patient demographic and insurance information.

•Retrieve patient medical records for physicians, technicians, or other medical personnel. •Protect the security of medical records to ensure that confidentiality is maintained. •Release information to persons or agencies according to regulations. •Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. •Maintain knowledge of community services and resources available to patients. •Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. •Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.