Monsurat Ashiru

At NCR, your responsibilities spanned various roles that emphasized customer service, logistics, and project management:

Technical Customer Service Support Representative (June 2010 - December 2015):

Responded to customer inquiries and complaints, providing prompt and professional solutions.
Analyzed customer data to identify recurring issues and developed strategies to improve service delivery.
Processed orders, returns, and exchanges, ensuring accurate and efficient transactions.
Trained and mentored new customer service representatives, sharing knowledge and guiding them through complex customer issues.
Managed and reported customer interactions, service metrics, and sales trends to inform management decisions.
Logistic Interface Management Agent (June 2012 - December 2015):

Coordinated the booking and tracking of service parts across multiple locations, ensuring timely availability and accuracy in the system.
Collaborated with logistics teams to track shipments and provide engineers with accurate delivery estimates.
Monitored inventory levels and adjusted stock as needed to minimize delays in service delivery.
Identified inefficiencies in logistics processes and proposed changes to improve supply chain performance.
Project Management Intern (June 2009 - December 2010):

Assisted in configuring and staging ATM hardware for deployment, ensuring adherence to technical specifications and timelines.
Managed the intake and tracking of ATMs in the warehouse, ensuring proper documentation and timely delivery.
Supported technical installations, troubleshooting issues, and ensuring operational readiness before client delivery.