Priya Bhardwaj

Designation: Communicator/NOC tech Single TXN tickets and communications Customer service along with monitoring transactions within Incomm Participated in the attempt to resolve outages Designation: IT Purchasing Processed Purchase Order Justification Forms and Position Requisition forms Communicated with C level executives for approvals Designation: IVR Tester Initiated quality analysis and speech path verification under the guideline of the Senior Test Lead. Evaluated and interpreted design specifications for testing purposes. Initiated and performed tests in accordance to the technical requirement documents. Identified, documented, and tracked defects which were discovered during the test lifecycle. Responsible for evaluating the quality of voice channel received in IVR systems. Assisted Senior Lead with administrative tasks related to documentation and results tracking. Designation: Business Analyst Designed a new requirements document to be used by BA’s within the company Gained experience working with requirement documents, use cases, charters, etc. Designation: Project Manager responsible for the successful initiation, planning, design, execution, monitoring, controlling and closure of a the preparation of a successful holiday season within telecommunications, IVRs, and the call center departments Recognized that risk directly impacts the likelihood of success and measured both formally and informally throughout the lifetime of a project. Initiated communication between team leaderships in order to schedule and control the success of the project Designation: Change Coordinator Assisted upper management in reorganizing structure and procedures of change management: gained extensive knowledge in process flows(visio), SOP, training manuals and implementation of these processes and training throughout the company Performed Quality reviews based off the ITIL process on changes weekly