Quintessence Tucker

As the Learning Systems Program Manager at Velera, I lead strategic projects at both business unit and enterprise levels, supporting our Learning Systems initiatives. My role encompasses efforts related to the Velera learning ecosystem, including the Learning Management System (LMS), learning design, and knowledge management. I consult on effective learning and knowledge deployment using systems design thinking and data analysis.

Key Responsibilities:

- Strategic Leadership: Lead initiatives for comprehensive learning services.
- Consultation & Assessment: Conduct needs assessments and recommend learning solutions.
- System Support: Utilize LMS for training and development, ensuring standardized delivery and
reporting.
- Collaboration: Work with SMEs, Learning Designers, Knowledge Specialists, and stakeholders.
- Research & Deployment: Implement new system functionalities.
- Project Management: Manage complex projects, including deployments and integrations.
- Technical Proficiency: Maintain certification in learning delivery applications.
- Innovation & Best Practices: Continuously seek and adopt best practices.
- Compliance Program Leadership: Lead compliance program deployment and reporting.
- Reporting & Metrics: Create reports, develop dashboards, and share data.
- Process Improvement: Lead process improvement projects using Lean Six Sigma.
- Stakeholder Engagement: Build relationships to ensure project support.

I am dedicated to driving the adoption of learning and knowledge systems. I leverage data analysis and design thinking to develop strategies that meet the needs of our organization, internal learners, and external clients. My goal is to ensure Velera's learning ecosystem is robust, efficient, and aligned with our business objectives.
As the Learning Systems Program Manager at Velera, I lead strategic projects at both business unit and enterprise levels, supporting our Learning Systems initiatives. My role encompasses efforts related to the Velera learning ecosystem, including the Learning Management System (LMS), learning design, and knowledge management. I consult on effective learning and knowledge deployment using systems design thinking and data analysis. Key Responsibilities: - Strategic Leadership: Lead initiatives for comprehensive learning services. - Consultation & Assessment: Conduct needs assessments and recommend learning solutions. - System Support: Utilize LMS for training and development, ensuring standardized delivery and reporting. - Collaboration: Work with SMEs, Learning Designers, Knowledge Specialists, and stakeholders. - Research & Deployment: Implement new system functionalities. - Project Management: Manage complex projects, including deployments and integrations. - Technical Proficiency: Maintain certification in learning delivery applications. - Innovation & Best Practices: Continuously seek and adopt best practices. - Compliance Program Leadership: Lead compliance program deployment and reporting. - Reporting & Metrics: Create reports, develop dashboards, and share data. - Process Improvement: Lead process improvement projects using Lean Six Sigma. - Stakeholder Engagement: Build relationships to ensure project support. I am dedicated to driving the adoption of learning and knowledge systems. I leverage data analysis and design thinking to develop strategies that meet the needs of our organization, internal learners, and external clients. My goal is to ensure Velera's learning ecosystem is robust, efficient, and aligned with our business objectives.

Skills: Strategic Leadership Project Management Consultation & Assessment Cross-team Collaboration Learning Management Systems

As a Supervisor of Learning & Development (L&D), I was responsible for overseeing the strategic implementation of training programs and initiatives that enhanced employee growth and organizational performance. My role required a blend of leadership, strategic planning, and operational management to ensure that learning solutions aligned with business goals.

Key Responsibilities:
- Team Leadership: Supervised L&D staff, providing guidance, mentorship, and performance management to ensure the team delivered high-quality training programs. Fostered collaboration and innovation within the team to develop creative learning solutions.
- Learning Management System (LMS) Administration: Managed the LMS, including course assignments, tracking progress, and generating reports to evaluate the effectiveness of training programs. Ensured the LMS supported the organization's learning strategy and met user needs.
- Program Development and Delivery: Designed and implemented training programs focused on professional development, compliance, and skill-building.Facilitated in-person and virtual training sessions to engage learners and maximize knowledge retention.
- Stakeholder Engagement: Built strategic partnerships with internal and external stakeholders to identify training needs and align learning initiatives with organizational goals. Collaborated with department heads to customize training solutions for specific teams or projects.
- Evaluation and Continuous Improvement: Assessed the effectiveness of training programs using feedback and performance metrics, making adjustments to enhance outcomes.Stayed updated on industry trends and integrated best practices into learning solutions.

Key Skills:
- Leadership and Mentoring: Guided teams to achieve their full potential.
- Strategic Thinking: Aligned L&D initiatives with business goals for measurable impact.
- Instructional Design: Created engaging, effective learning materials.
- Communication: Built relationships with stakeholders and clearly conveyed learning objectives.
- Data Analysis: Used metrics to evaluate program success and inform decisions.
- Technical Expertise: Proficient in LMS management and e-learning tools.

This role required creativity, adaptability, and technical proficiency to foster a culture of continuous learning and development within the organization.

Apply instructional design methodologies to design, develop, implement, and evaluate relevant and high-quality blended learning solutions for all levels of staff.

Utilize current technology to develop interactive and engaging e-learning courses for our LMS utilizing blended learning approaches

Partner with subject matter experts and content owners throughout the development cycle to ensure training programs meet the business needs

Apply project management skills to ensure stakeholders are kept abreast of progress and ensure the timely completion of projects

Assist in developing training programs that enhance employee on-boarding and continued professional development.

Design, develop, and deliver training for company systems

Assist end-users of the HR systems through training and support.

Develop a variety of learning and performance support solutions such as system simulations, multimedia visual aids, computer tutorials, learning aids, users guides, and reference materials

Facilitate training classes and workshops for internal staff

Conduct program administration needs such as communications, scheduling, roster management, materials production, facilities coordination, etc.

Assist with updating training programs to keep current with new training topics and techniques

Develop assessments to measure progress and to evaluate the effectiveness of training, making recommendations for modifications

Perform administrative functions of the Learning Management System, including but not limited to - adding/deactivating users, running reports, creating/recording events, assigning/un-assigning courses, curating and marketing content

Designs, implements, manages, and continuously improves primary development programs

Act as a partner with needs assessments, program development and facilitation, performance management, and other development needs and activities

Work collaboratively with program sponsors to identify, develop, and manage strategic leadership development programs, tools, and processes to build leadership capability in alignment with business objectives.

Consults with HR Business Partners and key business stakeholders to continually build relationships.

Work closely with senior management team to identify and anticipate learning needs of leaders. Ensures integration of core programs, curriculum, and concepts.

Report risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, including but not limited to Information Security risks.

Actively supports and embraces our core company values