Rehnuma Afrin

Achievement: Promoted in January 2025, Leading IT DPMO team of 5

Job Description:
- Lead end-to-end delivery of technology products and solutions, from concept through launch and post-implementation support, ensuring alignment with business objectives and customer needs.
- Partner with cross-functional teams (Engineering, Product, QA, UX, InfoSec, and Operations) to define scope, prioritize features, and manage dependencies across the delivery pipeline.
- Develop and manage roadmaps, release schedules, and delivery milestones, driving on-time, high-quality releases within budget.
- Facilitate Agile/Scrum ceremonies (backlog grooming, sprint planning, retrospectives) and apply PMBOK/Waterfall methods when required.
- Coordinate requirements gathering, design reviews, and technical feasibility assessments, ensuring stakeholder expectations are met.
- Manage vendor communication and coordination, overseeing deliverables, service levels, and integration activities for third-party platforms and services.
- Build strong relationships with internal stakeholders and external vendors, ensuring transparent communication, timely escalation, and issue resolution.
- Proactively identify, assess, and mitigate risks/issues, escalating where necessary to ensure delivery continuity.
- Provide status updates, dashboards, and executive reports highlighting progress, KPIs, and release readiness.
- Champion continuous improvement, leveraging automation, metrics, and lessons learned to optimize delivery processes.
- Ensure compliance with InfoSec, data privacy, and governance standards throughout the delivery lifecycle.

Job Description:
Implementing the Identity Management Software (Microsoft Azure and Shibboleth) to
secure the identity of all the individuals accessing the campus solutions/applications.
- Managing Accounts and Finance requests coming to the ServiceNow portal including granting access/managing identity/admin rights etc. using Oracle PeopleSoft/SQL.
- Collaborate with vendors/stakeholders and ensure the utilization of the solution to attain full business value.
- Coordinate across organizations including Sales, Project Management, and Support.
- Manage 10+ enterprise/strategic service projects, responsible for tasks including requirements gathering, project planning, execution and status tracking.
- Document processes and workflows in shareable documents for future use and adoption
- Evaluate the current scope of the projects & continually review process for improvement.
- Performing routine maintenance or health checks of the existing implementations.
- Participating in migrating the IAM implementation from On-prem to Cloud systems.

Achievements:
- Participated in migrating 10+ applications from Shibboleth IDP to Microsoft Entra/Azure
- Actively working on strategy planning to migrate 200+ applications from Shibboleth to Azure
- Successfully completed 50+ Oracle Peoplesoft provisioning requests.

Job Description:
- Leading the implementation of Okta IAM Solutions and platform adoption for all customer
proof of concept projects from start to finish.
- Develop a trusted relationship with the customer and be an advocate for the customers by representing their issues to Product Management with a focus on steering Okta roadmap.
- Experience implementing Okta solutions to Exchange On-prem, CRM (SharePoint, Salesforce), MS O365, Ping, Azure AD, multiple Identity providers etc.
- Coordinate across organizations including Sales, Product Management, and Support throughout the project lifecycle.
- Taking a proactive approach to manage dependencies, unblock progress, define timelines, communicate commitments, introduce efficiencies, and provide workflow solutions.
- Manage 10+ enterprise/strategic customer-facing professional service projects, responsible for tasks including requirements gathering, project planning, execution and status tracking.
- Work hands-on with Okta customers primarily in a post-sales role, to provide innovative consulting and implementation services including SSO (SAML/OIDC/WS-Federation), MFA, Workflow , Passwordless, Biometric authentication and custom solution with Okta Workflows.
- Mentor and train the customers on Okta products throughout the implementation phase.
- Dedicated to providing excellent design and deployment solutions (following Waterfall Methodology) based on Scope of Work(SOW) resulting in extraordinary customer satisfaction.
- Working with HTML, CSS, JavaScript, PowerShell, SQL, GitHub, API, AWS as needed.
- Document processes and workflows in shareable documents for future use and adoption.

Achievements:
- Received Recognition from customers for the outstanding service provided during the building and deployment of the solutions.
- Successfully launched customers of different sectors Public/Commercial/enterprise with very high ARR (Annual Recurrent Revenue).
- Helped the sales team to upsell the project scope for numerous customers.