Sadia Ferdous

Assisted customers on a wide range of topics including payments and billing, product features, and technical support. Dedicated to resolving customers inquiries accurately and efficiently
Payments and Billing - accepted payment by credit card, offered self-serve payment solutions, and explained charges on the customers bill
Product features assisted customers with pay-per-view orders, changed programming packages, equipment upgrades, and general questions
Technical Support - troubleshooted a variety of technical issues, from signal loss to remote control use
Sales - used a consultative approach to educate and offered existing customers additional programming, products and services to enhance their DISH experience
Took back-to-back phone calls from DISH internal customers nationwide and assisted them with questions regarding work order modifications, equipment modifications, as well as activation of customer services