Thi Thuy Dung Truong

Majored in Computer Science
Georgia Institute of Technology, Class of 2024
From Nutley, NJ

RWS General AI data annotator. MS in CS at Georgia Tech. I am an experienced, highly motivated person with great attention to detail, problem-solving skills, and the ability to learn. I graduated with First-class honors from the Banking Academy of Vietnam. I also have a master's degree with merit in International Business from the University of Birmingham. Now I've got my master's degree in computer science at Georgia Institute of Technology. I have worked in multiple companies in various countries and consistently performed at the top level regardless of the company size and industry, from a small startup in Singapore (Event Eleven) to a large commercial bank in Vietnam (BIDV) and a multi-national technology company (Cognizant @Facebook).

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Education

Georgia Institute of Technology
University of Birmingham

Thi Thuy Dung in the News

Thi Thuy Dung Truong Receives Degree From Georgia Tech

Thi Thuy Dung Truong of Nutley, NJ, has earned a Master of Science in Computer Science from the Georgia Institute of Technology in Atlanta. Truong was among more than 5,700 undergraduate and grad...

June, 18 2024 - Verified by Georgia Institute of Technology

Work Experience

General AI Data Annotator at RWS Holdings PLC (RWS)

Score and improve upon existing prompts (questions) and AI-generated responses across a general range of topics in Vietnamese
Identifying the sentiment in audio recordings of voices
QA reporting summarizations of QAing other annotators work. This includes providing data driven examples and providing locale level insights and recommendations.
Testing (QA) other annotators' work
Correcting incorrect prompt responses using natural language and examples
Evaluate AI model responses to prompts through scoring, ranking, A/B testing, etc.
Flag questionable responses that include toxicity, hallucinations, etc.

June 2024 - Present

Client Support Analyst @Meta at Cognizant

Handle support tickets from global corporate clients.
Have a comprehensive understanding of the workflow to quickly triage and identify potential issue.
Collaborate closely with multiple teams, including sales, product, operation and engineering, to resolve the ticket
in a timely manner.
Key Accomplishments:
o Consistently placed among the top 10% of the weekly productivity report.
o Highly rated score regarding customer feedback and support quality

November 2017 - June 2018

Curriculum Vitae

Resume

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