Uduak Umana
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Uduak Umana Receives Degree from Georgia Tech
Uduak Umana of Corpus Christi, TX, has earned a Master of Science in Computer Science from the Georgia Institute of Technology in Atlanta. Umana was among approximately 3,000 undergraduate and gra...
June, 14 2016 - Verified by Georgia Institute of Technology
IT Student Trainee/Intern at Corpus Christi Army Depot
• Provide help desk support to users of the CCAD community organization.
• Respond to phone calls from customers seeking help.
• Document users’ issues in the help desk ticketing system.
• Set-up and configure workstations.
• Provide tier-1 support to end users on either PC, desktop applications, or hardware issues, to the user’s satisfaction.
August 2015 - December 2015
Information Security Intern at NCR Corporation
• Developed an automated onboarding and charge-back (OAC) system for the information security (IS) department, saving the company money by cutting back on IS related outsourcing for each business unit; and saving the company time by reducing onboarding process from two weeks to two days of work.
• Performed price analysis with members of the IS team to derive an equitable price plan for the charge-back solution of the OAC system.
• Performed malware remediation by monitoring the network for malware threats and responding to incidences on host computer systems.
• Presented and demonstrated the efficacy of the developed OAC system to executive management.
• Provided detailed and coherent documentation of all OAC system processes and procedures to enable the company to build upon my design.
May 2014 - August 2014

