Golf Course Beverage Cart Service Associate at The Otesaga Resort Hotel
Provided outstanding service to all gusts by acknowledging and greeting each group on the course, providing
information on convenience cart services and product availability; solicited orders and up sold where appropriate;
delivered goods; calculated bills and collected payment. Accountable for all checks and cash transactions.
Ensured guests and dignitaries were attended to in a prompt, professional, efficient and personalized manner.
Service to National Baseball Hall of Fame members, inductees and baseball dignitaries.
Maintained order on the course by following proper golf etiquette, observing and respecting the flow of the game and
operating the cart in a safe manner. Responded to customer questions regarding the general information of facility.
Managed cart inventory by verifying and restocking supplies as needed, notifying manager of shortages and
requesting adequate stock for the following day, obtaining approval for opening and closing inventory on cart,
removing perishable items at the end of the day and keeping the cart clean.
Utilized proper procedures in serving alcoholic beverages (verify legal drinking age and/or discontinue service to
intoxicated customers); Maintained up-to-date knowledge of applicable state liquor laws and standard operating
procedures provided by the management.
Reviewed schedules for changes, calendar of events and club activities on a daily basis.