Ashley Murphy

While consulting through Tier 4, I serve as a program leader for IT initiatives within the newly created information services PMO. Projects range from mid- to large- scale implementations with teams of technical experts, subject matter experts, business relationship managers, vendors, clients, and senior leadership.

My focus is managing technology projects that align with the client's business goals (and within SOX Compliance), tracking project health, managing budgets and motivating the professionals responsible for getting services and products delivered.

Consolidated Container Company is a rigid packaging solutions manufacturer serving a wide range of customers and markets from food and beverage, pharmaceuticals, automotive, and more with over 3,000 employees in over 60 locations across North America.

DIVERSE PORTFOLIO MANAGEMENT:
I simultaneously manage multiple efforts ranging from IT-sponsored efforts (SIEM Implementation, Incident Response Policy creation, Cisco DNA and ISE implementation, VMWare upgrades, network upgrades, hardware and software implementations, etc.) to enterprise sponsored efforts like international merger & acquisitions and highly confidential, high-profile, enterprise-wide implementations impacting all areas of business. I consistently deliver on-time within 10% of project contingencies.

PROJECT MANAGEMENT:
Provided standardized templates and best practices for newly developed PMO. Lead technical evaluation of underperforming projects, returning the project back on schedule and to profitable status, while faced with extreme resource challenges and aggressive deadlines.

While consulting at Charter through Levi, Ray, and Shoup, I led standardization projects within the ICOMS and CSG billing systems integrations due to the merger of Charter (Spectrum), Time Warner Cable and Bright House Networks. I collaborated with business and operations stakeholders to support strategic requirements and implement technical solutions to meet newly defined business objectives. Additionally, I facilitated weekly senior leadership meetings; maintained project plans, RACI, risk/action plans, lessons learned, and SharePoint.

Spectrum is a telecommunications company with 90,000 employees that provides cable, internet and phone services to 24 million customers across 41 states within the US.

LIFECYCLE PROJECT MANAGEMENT:
Established a Billing Standardization PMO utilizing Agile and Waterfall methodologies coordinating 20+ person project team. Defined and implemented work priorities, resource management, and allocation processes resulting in improved project implementation times.

CROSS-FUNCTIONAL TEAM LEADERSHIP:
Created Standard Operating Procedures (SOPs) and Process Guides defining project lifecycle expectations and standardized templates for Billing PMO resulting in cross-functional team efficiencies.

OPERATIONAL LEADERSHIP:
Developed and implemented a strategy for capturing project and program metrics. Created easy-to-understand dashboards allowing senior and executive leadership access to project health, revenue expectations, and strategic analysis of projects. Created C-suite level reporting and playbooks with project and portfolio health and status.

Promoted and managed a diverse portfolio of high-priority initiatives simultaneously across the divisional Customer Care team impacting 9M+ customers and 10K employees.

Managed projects through all phases including initiation, analysis, planning, deployment, and closure

Managed the Care Division implementation of twenty-plus initiatives simultaneously; successfully achieved project goals on time and on budget with a focus on quality and internal customer satisfaction

Guided team as subject matter expert for 2 Billing System Conversions from Amdocs (Vision) to CSG impacting 9+ million customers. Coordinated communication strategy, developed and delivered training materials, partnered cross-functionally with project teams to ensure defect rate remained <0.02% and overall conversion accuracy exceeded 99.97%

Managed the Central Division Care implementation of initiatives such as: BriteBill New Billing Statement Redesign, Usage Based Billing (UBB), Self Installation Kit (SIK) and Failed Self Installation Kit (FSIK) policy changes, Early Termination Fee (ETF) policy changes, PayNearMe launch and expansion,