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Angela Jones

Student at Springfield College majoring in Human Services
Hello everyone here is a little information about me. I was born and raised in NY. I come from a very large family there was a totally of 29 children my mother delivered 13 with 10 surviving and 7 years ago we lost a sister. I have sister's and brothers all over Some in Texas, New Orleans and as I speak of New Orleans I have lost a brother, uncle and a few cousins during the katraina hurricane. I have a brother in Florida, Virginia, North Carolina,Mississippi. New York,Rode Island,Boston My mother was born and raised in North Carolina and my father from New Orleans. My father had 3 separate family's. My mother was half Indian and Jamaican. My father was Creole and Jamaican. I grew in a household with my mother and step father with 8 children in a 2 bedroom house and it was awesome! My mother had our lives all planned out for what and who we all were going to be and do when we grow up some did and some didn't. Like me for example I was suppose to be the nurse in the family because I was always taking care of someone. I did start out that way but I couldn't handle the blood and needles. I grew up had 3 children of my own and decided to leave NY when my daughter was born the baby of the three. I came for a visit to my brother's home and decided to stay with 900 dollars in my pocket two weeks later I found a place of my own not knowing anyone except my brother.I volunteered at a non-profit organization that's where I found out what my mother wanted me to be all along. A care taker not nursing folks back to health in a hospital environment. But a care taker in a different matter. Which is servicing others needs. The community the family that surrounds my well being. As I worked years trying to service my community I always said to myself when my children finished school I was going back. I truly never thought it was going to happen. Until I lost my job and my mother passed away and fell into depression and my mother came to me and said get up and think about your life and I made the phone call and here I'm. Starting school with all of starting a new journey in my life. I will say I'm nervous and scared but I'm here. There is more but you have to wait for the book. With all that said I worked in the past in non-profits and at the UMASS hospital in worcester. I was the hospital operations supervisor for about 61/2 year for the clinical engineering department. I overseen a staff of 29. I strive to promote the prevention of the infection control compliance. Which lead to patient safety and ultimately nursing satisfaction. Which lead me to frequent Vista on hospital floors to interact with nurse managers. I'm very proud of my accomplishments. I believe if you empower people you can accomplish anything! Interests My interest are I love to act, sing in church choir, do koreoke, writing and reading. Through all relaxing with some good music with a nice glass of Hennessey
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Angela Jones of Worcester, MA Named to Springfield College Dean's List

Springfield College has named Angela Jones of Worcester, MA (01603) to the dean's list for academic excellence for the fall 2016 term. Jones is studying Human Services . Criteria for selection to ...

January, 18 2017 - Verified by Springfield College
Angela Jones of Worcester, MA Named to Springfield College Boston Dean's List

Springfield College Boston has named Angela Jones of Worcester, MA (01603) to the dean's list for academic excellence for the fall 2015 term. Jones is studying Human Services (UG) . Criteria for s...

January, 22 2016 - Verified by Springfield College
Angela Jones of Worcester, MA Named to Springfield College School of Human Services Boston Dean's List

Springfield College School of Human Services Boston has named Angela Jones of Worcester, MA (01603 ) to the dean's list for academic excellence for the fall 2014 term. Criteria for selection t...

January, 30 2015 - Verified by Springfield College
Reserve Deputy Sheriff
Volunteer in the community when needed. Doing coat drives, Toy drive, Senior's activities, Etc.
LIHEAP In-Take Associate at Worcester Community Action Council
Special Certification Or Documentation: Duties and Responsibilities 1. Perform general reception duties: greet clients, and visitors, answer telephone, transfer calls, and file processed paperwork. 2. Respond to general questions relative to the LIHEAP program. 3. Perform the data entry and intake of applications 4. Successfully complete all applications to the point of pending certification 5. Distribute LIHEAP paperwork and file the client and program related records 6. Provide accurate program information and arrange appropriate referrals to other programs and agencies to the applicants and visitors contacting the agency. 7. Place outgoing telephone calls to clients as needed for program compliance. 8. Assist in generating program related notices and reports. 9. Assist in sorting, opening, date-stamping, and filing incoming and outgoing mail and documents. 10. Provide backup to the front desk assisting clients and answering phones when needed 11. Perform other related duties as required.
December 2014 - Present
Operations Hospital Supervisor at Universal Hospital Services Inc./ UMASS Hospital
The Hospital Operations Supervisor’s primary purpose is to provide on-site and off-site operational leadership to the Hospital Service Representative Staff on a 24-hour basis (including weekends and holidays). Standard Intervene in situations involving HSR Staff, hospital staff and other external customers. On a weekly basis, perform Nurse Manager Rounds (feedback) and report findings to UHS Staff and our customer. Directly supervise all area HSRs and Quality Service Technician including but not limited to performing their hiring, termination, performance reviews and engaging in their progressive discipline as necessary. Instituting and administering their reporting requirements, directing their career development, and overseeing administration of any incentive compensation programs applicable to them. Act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. I was the administrative liaison to health system employees, external customers and vendors.
October 2006 - May 2013
Front Office Coordinator at H&R Block Tax Services
 Managed staff of seven tax preparers and two customer service representatives, overseeing timely processing of tax documents, assigning tax preparers, bookkeeping and bank deposits  Participated in weekly district meetings  Motivated and led staff to achieve annual quota  Handled customer issues and complaints
February 2005 - August 2007
Navigator / Bus Monitor at A.A. TRANSPORTATION (formerly Laidlaw Transit
 Guided bus drivers to various destinations and facilitated transport of special needs students  Assisted with behavior management plan development, implementation and assessment  CPR and First Aid Certified
June 2003 - August 2006
Parent Advocate at WORCESTER COMMUNITY ACTION COUNCIL (WCAC)
 Provided case management, case coordination and advocacy for at-risk families referred by DSS Conducted home visits and performed intake assessments  Analyzed families' needs and drafted reports summarizing recommendations regarding required services such as child care, education, medical, housing and financial assistance  Referred client families to community resources
March 2003 - September 2003
Community Resource Coordinator at OAK HILL C.D.C. (Community Development Corporation
 Cultivated relationships and worked closely with business owners, residents and service agencies to stimulate investment, facilitate empowerment and self-sufficiency, improve living conditions, promote a healthy neighborhood and foster community pride  Administrated and oversaw all educational and resource activities, as well as the Community Resource Center  Evaluated community's educational, vocational, housing, and economic development needs  Managed logistics, deadlines and goals of numerous annual Special Events  Worked closely with other C.D.C. staff, Board of Directors and committee members ACCOMPLISHMENTS:  Developed and marketed expansion plan for Community Resource Center and spearheaded successful $52,000 fundraising campaign  Organized, marketed and secured business sponsorships totaling over $30,000 for annual "Worcester Works" Job Fairs  Established and administered thriving First Time Home Buyers program serving over 500 participants  Created Neighborhood Dream Grant program, securing grant of $4000 to facilitate Neighborhood Reclamation projects
October 1996 - July 2002
Child Advocate at CASA PROJECT
 Provided advocacy and support for court-involved children, families and foster care providers  Collected documentation including medical, court and education records, interviewed adults involved in the child's environment, and prepared written reports with recommendations  Testified in court on behalf of children  Collaborated with attorneys, judges, and social workers involved in determining future actions
May 1993 - June 2002
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