Canda Thomas

Assist in billing tuition and fees to student accounts and process account adjustments. Update student accounts with holds, alerts and notes. Advise students and parents regarding billing policies and payment options. Maintain the integrity of the Student Accounts system in compliance with all federal, state, and institutional policies. Coordinate the student refund process. Coordinate the student health insurance process in compliance with federal, state and institutional policies. Implement and manage all processes involving student monthly payment plans. Serve as back up for critical office functions and key responsibilities of the Director of Student Accounts. Know, comply and effectively communicate institutional, state and federal policies, guideline and regulations relating to student accounts, including but not limited to FERPA and Title IV regulations. Complete projects as assigned. Assist College events that may require some weekend and/or holiday hours. For a complete description of this position, please refer to the position description.

Ensure the highest level of customer service is provided and promotes sales and service culture Train, coach and manage center employees in all Companys policies and procedures Supervise and schedule employees to ensure proper center coverage Oversee compliance of center with established Company policies and standards, such as safekeeping of Company funds and property, personal practices, security, transactions and record-keeping procedures Assist in recruiting by interviewing and recommending the most qualified applicant to meet the needs of the center Conduct employee evaluations and corrective actions measures Successfully complete New Employee Operations Training Program within 90-days of hire Perform various tasks which include errands, visits to the banks and marketing Help solve problems that affect the services, efficiency and productivity of the center