Crystal Hess
University at Buffalo, Class of 2026
From Liverpool, NY
Crystal Hess of Liverpool, New York, has been named to the University at Buffalo's spring 2024 dean's list. UB is New York State's flagship and the largest and most comprehensive institution in th...
June, 17 2024 - Verified by University at BuffaloAs a Construction Materials Testing Technician at CME Associates in Buffalo, NY, since June 2024, I've been responsible for meticulously testing and inspecting construction materials, including soils, concrete, asphalt, and masonry, to ensure quality control and assurance across laboratory settings, job sites, and material plants. Additionally, I diligently complete field data records and reports with precision on a daily basis, contributing to the smooth and efficient operation of projects.
As a Lead Service Associate at Rite Aid, I supervise and coordinate the activities of service associates to ensure excellent customer service and operational efficiency. I oversee daily tasks such as cashiering, stocking shelves, and maintaining store cleanliness, while also providing guidance and support to my team members. Additionally, I assist with training new associates, handle customer inquiries or complaints, and implement store policies and procedures to uphold Rite Aid's standards of service and performance.
As a first-generation peer mentor at the University at Buffalo, I provide guidance and support to fellow first-generation students, helping them navigate the challenges and opportunities of college life. I offer advice on academic success strategies, connect them with campus resources, and serve as a source of encouragement and motivation. Additionally, I share my own experiences as a first-generation student to foster a sense of belonging and empowerment within the community.