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Carlos Robledo

Student at University of North Georgia majoring in Masters in Business Administration
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Carlos Robledo was recognized for graduating
Fall 2005 - Added by Carlos
Carlos Robledo was recognized for studying abroad
Studied Japanese language and culture whilst living in japan in this study abroad.
Summer 2004 - Added by Carlos
Carlos Robledo was recognized for earning a spot on the Dean's List
Made dean's list
Fall 2001 - Fall 2002 - Added by Carlos
Phi Kappa Theta
Fall 2002 - Fall 2005 - Georgia Institute of Technology
Manager Business Consulting at NICE Systems Ltd. (NICE)
September 2017 - Present
Customer Success Manager at NICE Systems Ltd. (NICE)

Enable our clients to deliver and effortless, consistent and personalized customer experience. Customer Success is the next step beyond our industry-leading technology, providing consulting and transformation services to realize our customer's goals and values.

Customers leverage myself and our team for the expertise of our global managers and our vast experience with CX and VoC deployments to help turn insights into action, delivering maximum ROI.

We handle new customers from deployment to value realization in the Americas region, consulting and helping our customers with pre- and post-implementation consulting, in-life insights, and business transformation efforts. We do not only deliver valuable analysis and reporting, but we also conduct all customer training workshops and on-site consulting as necessary. We also work closely with our VoC analysts to maintain benchmarks and best-practice methodologies among all our customers, in a wide array of industry verticals and touchpoints.

October 2016 - September 2017
Insights Consultant at NICE Systems Ltd. (NICE)

Provide clients with professional and actionable insight reports that will provide additional value above and beyond our dashboard offering.

Develop thought leadership papers, research blog posts and value-added offerings to NICE-Fizzback.

Support internal resources with additional information about our VOC campaigns, from operational metrics, to trackers and over-time reports. Help with and prepare business cases to support new sales and change requests.

January 2012 - October 2016
Project Manager at User Insight

Assigned to manage projects and be the primary point of contact for our clients after a project is sold. Also responsible of reporting project progress to executive team on weekly basis.

Manage the day-to-day operations of research projects, and lead all client meetings.

Work alongside the client in order to assist with the creation of all project timelines, milestones and artifacts, as well as assisting in the creation and/or review of final reporting deliverables.

Work with Client Services to resolve any client requests that may be out-of-scope.

January 2011 - August 2011
Project Manager at Infosurv Inc.

Assigned to manage projects and be the point of contact for our clients. Manage the day-to-day operations of our surveys and research projects. In charge of creating timeline of all deliverables, as well as obtaining the resources required to accomplish all tasks on time and to clients specifications.

In charge of questionnaire creation, review and implementation as well as Quality Assurance after programming by the IT team.

Assisted in the review of final reporting deliverables, as well as writing full report presentations and interpretation of findings when necessary.

Designed, implemented and supported various internal initiatives new to the company, such as company intranet, internal wiki, Infosurv VIP program and others.

June 2007 - January 2011
Technical Guru at Infosurv Inc.

Participated in the design, development and programming of Infosurv's online surveys. Carried out and supervised all tasks related to maintenance of survey projects such as drafting and sending all survey invitations, as well as running computer-generated reports. In charge of all internal IT systems such as Exchange server, network infrastructure, backup policies and computer terminal setup and safe operation. Point of contact for all internal technical support.

January 2006 - June 2007
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