Sr. Business Manager - Finance Billing Operations at AT&T
* Team lead - Root-cause analysis for multiple billers across Telco, UVERSE, and Wireless platforms to improve timeliness and accuracy of order processing
* Implemented mechanized solutions to reduce costs by avoiding more costly manual processes
* Generated over $10M in savings over past five years through key initiatives targeting service- order-flow efficiencies
* Key stakeholder for several projects geared towards fulfilling the AT&T 2020 vision involving system and application rationalizationg to help expand IP-product reach across Consumer and Business segments
* Point of contact for 21-state ordering to billing processes to ensure systematic defects and other conflicts are resolved in a timely manner
* Subject Matter Expert on key functional areas within the AT&T Finance Billing Operations including pre and post-billing service order/transaction reconciliation responsibilities
March 2009 - Present