David Hayes

Direct day-to-day operations of national general merchandise store. Recruit, train, mentor, and manage a multi-member team, ensuring continuous delivery of outstanding customer service. Supervise multiple department managers, providing coaching and engendering accountability for store results and staff performance. Develop and implement learning objectives for managers in training. Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.

Managed a national retail craft store and multi-member team with supervision of team
members, exemplary customer service, merchandising, scheduling, and
inventory/receiving. Tasked with process improvement through organizational
restructuring.

Managed a national big-box retail craft store and multi-member team with supervision of
team members, exemplary customer service, merchandising, scheduling, and
inventory/receiving. Tasked with profit optimization and payroll management.