Diana Castillo-Ortiz

Oversee team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee. Hold concurrent responsibility for maintaining cleanliness at all times, patient scheduling and handling in accordance with health codes and HIPAA standards, ensuring high-quality patient service delivery, and performing referral and insurance duties. Maintain a strong understanding of company values and patient needs, responding quickly to complex requests in a fast-paced environment.

Selected Contributions:
-Delivered best-in-class customer service by communicating with patients in a professional manner, proactively resolving complaints, and establishing enduring relationships.
-Augmented patient satisfaction and generated repeat business through providing impeccable patient experiences, complying with clinical quality standards, and maintaining a friendly environment.
-Greeted patients, provided information for additional administrative services, and set up patient appointments by gathering necessary information.
-Demonstrated extreme attention to detail to ensure top-quality production and service to meet sensitive deadlines.
-Excelled within a fast-paced, patient-facing environment and developed leadership, interpersonal, communication, and patient service management skills.