Darren DeAngelis Jr

- Effectively manage 180+ customer freight shipping accounts to ensure the satisfaction of services.

- Serve as the main point of contact for customers to resolve and proactively avoid hardships.

- Set up and coordinate various types of freight shipments, including LTL, VLTL, and FTL shipments, providing a seamless process from start to finish.

- Analyze customer trends and conduct account reviews to identify areas of opportunity within the

business.

- Flourish in a sales-minded environment, supporting the sales staff to achieve quarterly financial and

customer retention targets.

- Survey the direction of the current market and competitors to remain at the forefront of our industry.

- Responsible for over 100 direct reports and total store operations in the absence of the Store Manager.

- Responsible for the operations and KPIs of the Front End, Online Pickup, Pricing department, and

Fuel Station, while providing best-in-class customer service.

- Demonstrated ability to manage a business with annual sales upwards of $26 million, payroll, and

other financial measures to ensure profitability and compliance.

- Perform various HR functions such as hiring, training and development, employee relations, and

proficiently utilizing multiple HRIS.

- Leveraged a variety of software programs to analyze a range of metric and financial reports to create

and implement action plans.

- Forecast sales and items to create budgets, projections, and schedules accordingly.

- District compliance lead for 19 stores, conducting mock audits and providing support to ensure

compliance with all internal and external regulations.

- Reduce shrink through various processes utilizing company technology and best practices in both my

assigned store and district in a district lead position.

- Working within a team and ensure inter-departmental collaboration throughout 17 departments to

achieve goals.

- Problem solve issues amongst employees and customers.

- Community support and involvement.

- Responsible for validating marketing and sales plans, in addition to product replenishment.

- Manage Front End operations and personnel, supervising up to 15 associates at a time.

- Performed daily reconciliation of store funds to ensure proper balancing.

- Provide exceptional customer service and exceed company standards utilizing problem-solving skills.

- Operate the customer service desk, conducting transactions such as refunds, lottery, Western Union, and more.

- Responsible for the training of Front End associates.

- Delegate necessary tasks and validate completeness.