Deartis Holt

• Project manager for Open Enrollment process for multiple assigned clients (ranging from 20-120) using ADP Workforce Now Version 2.0-9.0. • Set up general and complex plan design for Health and Welfare, Life, Disability, Retirement, and Custom plans. Create and organize payroll deductions, review process ensuring renewal rates are accurate for employee’s payroll deductions. • Work with Vendors to ensure proper delivery of electronic data files and/or manual spreadsheets with employee and dependent enrollments. • Liaison contact for benefit inquiries and changes in client’s HRIS system modules including online profile set-up, importing mass enrollments into WFN and, coordinating new carrier connection implementation. • Work with clients to troubleshoot and resolve HRIS issues including but not limited to benefit enrollment, payroll, plan setup, carrier connections, etc… • Contribute to user training and make recommendations for additional training, documentation, and product enhancements, to improve user experience • Ensuring clients have an ACA strategy and assist with tracking eligibility dates for Health Care Reform requirements.

 Assisted ACA Account Managers with customers regarding eligibility, affordability, reporting, analytics, technology, and integration to service ADP's largest clients  Solve client problems by ensuring a consistent and superior client experience, taking a broad perspective to identify solutions  Drove program compliance and manage penalty reconciliation and payments  Provided proactive tracking of current employees to ensure eligibility compliance  Determined benefit plan affordability for each employee with an ACA benefit status of full-time  Set-up the enrollment process for ACA eligible employees  Consistently monitored open cases to ensure Service Level Agreements are met or exceeded  Managed overall performance of client interactions according to corporate standards and guidelines  ensured quality standards, performance metrics, and service levels were met or exceeded  Shared knowledge and best practices with less experienced Contractors, Consultants and Specialists  Work proactively with clients to provide information, best practices and training  Experienced in Seibel and the Health Compliance program

 Trained, coached, and supervised 10 Soldiers and two Civilians.  Served as a subject matter expert to customers regarding eligibility, affordability, annual reporting, analytics, technology, and integration to service the Battalion Commander on a daily basis in order to provide customer service to over 1500 enlisted and non-enlisted personnel.  Evaluated, planned, developed and directed personnel system which supported components of the personnel life cycle including strength and personnel accounting replacement operations.  Developed employee benefit procedures. Responsible for giving Soldiers literature on available plans on pricing structure and answering benefits questions.  Inform employees of deadlines regarding signing up for benefits.  Oversaw the maintenance of employee benefits records through on-line data terminal/work station computer input.  Maintained and monitored enlisted and non-enlisted personnel insurance programs/policies including renewals, bids, claim problems, network development and insurance education for Soldiers.  Appealed insurance decisions on behalf of the Soldier.  Responsible for researching and explaining benefit policies for Soldiers. Managed all internal errors while finding a resolution and correcting the system.  Responsible for inputting, maintaining, verifying, and correcting authorization documents.  Prepared finance packets that included generating and preparing necessary forms and coordinating through all proper channels.  Submit finance documents to installation Defense Finance Accounting System department (DFAS) on behalf of the Soldiers to ensure employees were receiving all benefits and entitlements. Oversaw the collection, accurate accounting and reporting of funds for the Cup and Flower Fund.  Computed and recorded transactions for events and entered data into predefined categories for regulatory-signed statistical reports and tracking of income data. Process assignment instructions and conducts levy briefing for personnel on stateside assignments.  Prepared charts, graphs, tables, calendars or other material.  Typed requests for inter/intra organization transfers.  Reviewed and processed Total Reevaluation, point adjustment and initial promotion packets for all enlisted personnel in the grade of E-4, and E-5 assigned to the installation.  Ensured all soldiers promotion packets were submitted, processed, reviewed and updated in the Enlisted Distribution and Assignment System (EDAS) in a timely manner.  Developed doctrine, policy and procedures for the management of all personnel.  Initiated systems that greatly improved the capabilities of the Battalion Human Resource Office as evidenced by the 1000 efficiency reports and 1000 military awards successfully processed during the tenure of duty.