Douglas Mitchell
University of Iowa, Class of 2020
From Clive, IA
From Clive, IA
In my current role, I engage internal Lines of Business in Discovery and Design key Interaction Analytics solutions to drive Customer Experience (currently I leverage the NICE/Nexidia platform). From early stage Discovery sprints, I gather business requirements and uncover hidden or unarticulated needs. I design a solution that delivers provable/measurable value and continue managing change via Kotter's change model.
My top 5 strengths are: Strategic, Input, Intellection, Ideation, and Activator. My StandOut profile is: Innovator & Creator. My DISC profile ranking is: High D - High I.
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Douglas Mitchell graduates from the University of Iowa
In December, more than 1,800 University of Iowa undergraduate, graduate, and professional students graduated under extraordinary circumstances. With the coronavirus pandemic upending traditional ed...
February, 03 2021 - Verified by University of Iowa
Class of 2020
Enrollment badge for the Class of 2020.
February, 03 2017 - Verified by University of Iowa
Business Initiatives Consultant at Wells Fargo
As part of the Customer Experience Insights & Solutions team - I am responsible for leading the transformation of contact centers through NICE/Nexidia speech analytics.
My responsibilities include developing and leading client facing training, User Acceptance Testing (UAT), capturing and business requirements (using Blueprint), facilitating discovery to uncover new opportunities for improvement, insights, and working with Product Managers and Business Intelligence teams to develop management dashboards.
September 2016 - Present
Adjunct Marketing Professor at Des Moines Area Community College
MKT 115 - Business to Business Marketing (Spring 2014)
November 2013 - Present
Owner at Doug's Last Wish Ultimate Seasonings
Doug's Last Wish Ultimate Steak Seasoning began as a hobby and has blossomed into a a vehicle I use to teach my kids about entrepreneurship, capitalism, and finance. This seasoning truly is "the ultimate" and if you grill - it's a must have. We do corporate gift orders with custom labels too so stop sending fake meat logs already...send some love. www.UltimateSteakSeasoning.com
June 2008 - Present
Founder at The Mitchell Group LLC
The Mitchell Group LLC is the owner and operator of my consulting business, products, speaking, and books. In my consulting practice I deliver marketing strategies and execution plans - and I connect my clients to the resources they need to execute if the task is beyond my areas of specialization.
November 2005 - Present
