Dameon Woodfin

Provide support to end users relating to hardware and software, computer applications, LAN components, and peripherals.

Support and maintain Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Servers and other applications. Performed system administration duties including adding/deleting users, changing passwords and controlling security access Administration of mailboxes, distribution lists and public folders via the Exchange Console Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Administer servers, desktop computers, printers, routers, switches, phones, personal digital assistants, smartphones, software deployment, security updates and patches Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals. Create and maintain complex reports in MS SQL data sources using Reporting Services Generated various Monthly, Quarterly, Bi-Yearly, Yearly reports by different type of reports using SSRS Designed and developed stored procedures, queries and views necessary to support SSRS reports

• Install, configure and monitor local and wide-area networks, hardware and software. • Provide customer and network administration services such as passwords, email accounts, security and troubleshooting. • Performing senior operator and systems administrator duties on assigned computer systems Deployment 2012 Afghanistan: • Officer in Charge of supporting four Forward Operation Bases with a Task Force regarding all commutations. • US Liaison Officer between US and French forces regarding communications with in our Task Force battle space. • Ensure all information system users have security training required at their level (user, manager, and administrator) and they are provided guidance on IA requirements. • Implement and troubleshoot various LAN and WAN technologies. • Configure and update TACLANES for network encryption. • Update IOSs on Cisco switches and routers using TFTP. • Manage Unclassified, ISAF Secret, and Secret LAN devices. • Create Maintain, and Modify permissions for users on local share drives and servers per classified network. • Setup Cisco IP phones using Cisco Call Manager. • Maintain, Create, and Modify Microsoft SharePoint user pages and permissions.

• Provide hardware support such as troubleshooting PCs, replacing hard drives, monitors, keyboards and other hardware items. • Provide software troubleshooting and support such as conducting investigations on software issues, deploying updates and ghosting. • Provide telephone support such as replacing broken headsets, replacing phones, and local assistance with various phone models and technologies. • Provide network support such as installing new servers, troubleshooting connectivity issues and routing. • Perform special projects such as late night application deployments system upgrades and installation of new hardware. • Track the inventory of desktop phones, companion phones, cords, cables and other telecommunication supplies. Document routing that has taken place.