Hannah Flam

Majoring in Business Administration
Hofstra University, Class of 2026
From Maple Grove, MN

Hannah is a dynamic professional with a strong background in project management, digital and social media marketing, continuing medical education programming, event planning, and healthcare administration. Currently serving as a Project Manager for the Department of Neurosurgery at Lenox Hill Hospital, she excels in driving complex projects to success. Hannah holds a BFA in Musical Theatre from the University of Michigan and channels her creativity into singing, acting, and dancing during her free time. Additionally, she is a certified Pilates instructor, teaching both Mat and Reformer classes at Pilates Heights in Brooklyn Heights, NY. She is thrilled to start the Frank G. Zarb School of Business' Online MBA program with a concentration in Marketing in the Fall of 2024 and is grateful for the opportunity to further enhance her professional skills.

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Education

Hofstra University
University of Michigan

Work Experience

Project Manager at Lenox Hill Hospital

- Created and executed digital marketing strategies to advance Lenox Hill Neurosurgery's departmental presence as a world leader in neurosurgical practices
- Utilized market research and competitor benchmarking to establish a more expansive presence online and on social media channels
- Managed academic projects geared towards empowering future healthcare professionals through free educational and shadowing opportunities with the LHN team
- Planned and facilitated continuing education modules aimed to address professional practice gaps within the department to improve the overall standard of care from all team members
- Organized and hosted educational conferences and fundraisers for the Department of Neurosurgery

September 2022 - Present

Assistant Practice Manager and Training Director at New York Sports and Joints

- Standardized operating procedures for the Patient Care Team
- Developed administrative educational materials for practice-wide use
- Conducted routine trainings for administrative staff members
- Implemented new policies to improve the overall patient experience
- Assisted with the management of NYSJs administrative teams

February 2022 - August 2022

Training and Development Specialist at Spear Physical Therapy

- Created and executed training modules for SPEAR Physical Therapys newest Care Coordinators
- Facilitated additional administrative and customer service trainings for existing company members
- Wrote and distributed company-wide training materials for SPEARs newest Electronic Medical Record platform
- Established standardized workflow and administrative processes

July 2021 - January 2022

Patient Care Coordinator at Spear Physical Therapy

- Provided patients with five-star customer service while overseeing physical therapists schedules, coordinating patient care, and handling healthcare administrative duties
- Alleviated the stress associated with the clerical components of healthcare

June 2020 - July 2021

Pilates Instructor at Pilates Heights

- Taught hour-long group and private Barre, Pilates Mat, and Reformer classes
- Empowered clients to celebrate their bodies and find balance between strength and flexibility

September 2016 - Present