Howard Stone
Southern New Hampshire University, Class of 2026
From Irving, TX
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Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2026 C-2 (Mar - Apr) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
May, 13 2026 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2026 President's List. The spring terms run from January to...
May, 12 2026 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2026 C-1 (Jan - Mar) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
March, 10 2026 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2025 President's List. The fall terms run from September to D...
January, 07 2026 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-6 (Oct - Dec) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
January, 06 2026 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
November, 04 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-4 (Jun - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
September, 09 2025 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2025 President's List. The summer terms run from May to Aug...
September, 09 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-3 (May - Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
July, 16 2025 - Verified by Southern New Hampshire UniversityLeads cross-functional cybersecurity response initiatives to contain, mitigate, and document security incidents across enterprise environments. Serves as the operational and communication bridge between technical responders, executive leadership, and third-party stakeholders to ensure rapid, compliant, and well-documented resolution.
Key Responsibilities:
Directs all phases of the incident response lifecycle, including triage, containment, eradication, and recovery, aligning with NIST and ISO 27035 frameworks.
Coordinates 2448 hour containment operations, ensuring timely network isolation, account lockdowns, forensic evidence preservation, and validation of containment success.
Manages task assignment, escalation protocols, and communication flow among SOC, IT, legal, and vendor partners.
Oversees incident documentation, including extended-hours logs, out-of-scope work tracking, and daily SITREP updates for compliance and audit readiness.
Validates asset and user inventories, access controls, and backup/snapshot integrity to support recovery planning.
Tracks remediation projects and post-incident corrective actions through to completion, ensuring alignment with security policy and SLA expectations.
Develops playbooks, checklists, and communication templates to streamline future responses and improve organizational resilience.
Partners with leadership to produce after-action reports, root cause analyses, and executive summaries with actionable recommendations.
Integrates lessons learned into security awareness programs, tabletop exercises, and policy updates.
Core Competencies:
Incident Response Management Cybersecurity Operations Project Lifecycle Leadership Risk Assessment NIST/ISO Frameworks Crisis Communication Technical Documentation Compliance & Audit Support Stakeholder Coordination Post-Incident Recovery Planning
Built and launched new QA department, cutting incident escalations by 60% and increasing support consistency by 45%.
Defined and enforced SOPs, KPIs, and incident management processesraising customer satisfaction 75% and ensuring 95% of change initiatives stayed on schedule.
Optimized support workflows, reducing issue resolution time by 40%.
Drove a 20% compliance boost in 90 days via organization-wide change management.
Led full-scope cloud security migrations (Microsoft Purview, DLP, HIPAA/PII compliance) for major enterprise clientsachieved 98%+ customer satisfaction.
Authored project documentation and SOPs aligned with Agile, streamlining adoption of security tools across multiple organizations.
Acted as key liaison between engineering, client teams, and executives, ensuring end-to-end delivery of secure cloud infrastructure.
Managed 25-person support team as City of Dallas vendor, exceeding SLA goals and delivering enterprise hardware/software upgrades on time.
Standardized support processes, creating SOPs and aligning documentation with ISO 9001 and ITIL.
Mentored and developed high-performing teams.
Promoted through multiple roles to lead global team of 60+, driving successful contact center operations and technical projects.
Delivered software upgrades for Fortune 500 clients as MSP Project Lead.
Developed major incident management strategycutting response times and mitigating risk for critical IT rollouts.
Designed KPIs, enterprise training, and operational tools to align IT with business needs.


