Follow India’s Progress
Georgia State University, an enterprising urban public research university, is a national leader in graduating students from widely diverse backgrounds. The student body of more than 53,000 demonstrates that students from all backgrounds can achieve...
India Bridgeforth of Atlanta was named to the Fall 2017 President's List at Georgia State University. To be eligible for the President's List, students must earn a 4.0 GPA for the semester and com...Fall 2017
India Bridgeforth of Atlanta has been named to the Summer 2017 President's List at Georgia State University. To be eligible for the President's List during the summer semester, students must earn ...Summer 2017
India Bridgeforth of Atlanta was named to the Dean's List at Georgia State University during the spring semester of 2018. To be eligible for the Dean's List, degree-seeking students must have earn...Spring 2018
Colleges across the country are recognizing students from Mount Zion High School for their on-campus success. Click any achievement to discover alumni from Mount Zion High School, view their personalized Merit pages, and learn about what they are accom...
Major Accounts CoordinatorDecember 2013 - PresentAssisting in the Implementation of new strategies in order to maintain client longevity as well as engagement. Served as the liaison between clients and senior specialist in order to ensure customer-satisfaction and a smooth on-boarding process through remote support. Ensuring that customers are educated and trained on how to use their system in its entirety prior to their services going live and their billing cycle beginning. Providing support and communication to new and existing clients and scheduling initial and reoccurring meetings between clients and account specialist Meeting and exceeding quota of client engagement both directly and indirectly Strategize with other system (SalesForce) users to help determine processes and report on these to meet the expected service and quality levels. Scheduling, organizing, drafting presentations to reflect how our client engagement strategies impact our company-wide client graduation rates Develop templates and literature that is sent to clients in order to initiate contact and inform them on how the account setup process works Collaborating with outside departments as well as senior management on strategical elements of client engagement and on-boarding success.
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