India Bridgeforth

Assisting in the Implementation of new strategies in order to maintain client longevity as well as engagement. Served as the liaison between clients and senior specialist in order to ensure customer-satisfaction and a smooth on-boarding process through remote support. Ensuring that customers are educated and trained on how to use their system in its entirety prior to their services going live and their billing cycle beginning. Providing support and communication to new and existing clients and scheduling initial and reoccurring meetings between clients and account specialist Meeting and exceeding quota of client engagement both directly and indirectly Strategize with other system (SalesForce) users to help determine processes and report on these to meet the expected service and quality levels. Scheduling, organizing, drafting presentations to reflect how our client engagement strategies impact our company-wide client graduation rates Develop templates and literature that is sent to clients in order to initiate contact and inform them on how the account setup process works Collaborating with outside departments as well as senior management on strategical elements of client engagement and on-boarding success.