Jamie Howard

Worked in a fast-paced call center environment. Answered Phone calls with less than 30 seconds in between calls. Solved technical malfunctions using understanding and knowledge of electronic devices, answered customer service inquires, solved billing errors using skills in mathematics and provided resolutions in a timely manner in order to deliver the promise of a wonderful customer service experience.

Handled loans in foreclosure from beginning to close. Worked all foreclosure processes including Timeline processes, Sales Reviews, FCLCAN, and FORBNK tasks. Worked First Legal processes for a brief period. Gained valuable knowledge of Loss Mitigation and bankruptcy processes. Preformed SCRA and PACER searches. Responsible for communicating via phone with attorneys and answering their inquiries. Dealt with multitasking to meet strict benchmarks and deadlines in a fast paced and time sensitive enviorment. Worked with Lending Portal, Black Knight Process managment, and Doc Velocity.

Moved merchandise into designated areas while keeping organization. Assisted customers with questions and locating merchandise. Handled customer transactions efficiently. Quickly managed money and counted back change.