Jean Mastrangelo

Front Desk/PC + Corporate Services Assistant 2014-Current Manage facilities issues, process improvement: develop policies and procedures, send corporate blast emails, maintain supply inventory, maintenance of office equipment. Main vendor contact. Maintain certificates of insurance and vendor contracts. Oversee vendor contracts. Helpdesk Monitor coordination of helpdesk tickets for all of facilities and receiving/shipping. Coordinate with vendors re: issues; Helpspot software. Front Desk Reception, headquarters - greet visitors; schedule meetings on Outlook, receipt and disbursement of mail and shipments; answer and triage main phone line, order car service. Customer service: receive broken and/or intact returned parts and products, disburse voicemails. Triage unhappy customers. Help visitors to feel welcome and comfortable. Human Resources recruiting schedule interviews, send pre-interview information, update databases, handle HR and tax department mail merges, creation of new hire benefits folders, assist with event coordination; maintain phone lists. Process first day paperwork and photos; manage orientation of the largest group in 2015. Create mail merge letters. Vendor negotiations. Finance accounts payable invoices and purchase orders for all of HR; forecast and reconcile expenses; work closely with finance on month-end hard close and FYE using SharePoint and transitioning to P2P system (Coupa). Procedures and Processes analyze procedures for efficiency opportunities; create and write departmental procedures. Created efficiencies with new hire benefit folders. Management of employee discount sale process and orders. Management of business card procedures, processes and orders.