Jen Sullivan

Stock and display merchandise
Scan and pull product for clearance
Greet and count customers during pandemic occupancy restrictions
Customer service
Operate POS terminal

Build customer relationships
Research, purchase, price, and list new products for sale
Track costs for marketing, merchant fees, website fees, and inventory, including raw materials, finished goods, and purchased goods
Track sales and marketing data
Maintain Shopify website and company social media presence
Perform limited tech repair for customers
Use QuickBooks to track inventory, assets, and finances

Process customer transactions
Perform change order transactions for businesses
Complete and file paperwork for account changes
Count, verify, and balance teller drawer and vault

Lead by example in customer service to improve the store's ratings and sales
Schedule, hire, promote, and train employees
Plan tasks for the week and ensure they are completed
Execute company planograms
Ensure store standards are achieved on a daily basis
Oversee all cash procedures
Submit payroll information on a weekly basis
Monitor labor daily and adjust based on sales
Compile and track sales and labor

Open and close the store
Balance daily paperwork and cash drawers and prepare deposit for the bank
Set displays using company planograms
Stock, restock, and organize products on sales floor and receiving area
Customer service
Operate POS terminal
Receive new inventory and unload trucks

Inventory
Created new item listings in the web-based software (Erply)
Maintained inventory in small warehouse
Accepted and shipped orders for the online store
Recommended new merchandise to retail buyer for purchase
Planned for new product placement and arranged product displays to enhance appearance of merchandise

Customer Service
Provided information as the first point of contact for patrons
Provided personal wine tastings for customers in order to find the right product(s) for them to purchase
Answered customer questions and addressed customer complaints
Ensured that customers had a good experience in order to gain repeat business
Acted as the point of contact between visitors and office employees

General Management
Balanced daily paperwork
Worked with accounting department to fix any discrepancies with transactions or inventory
Ensured there was enough change and smaller bills for multiple locations during events
Made sure staff and patrons followed PA alcohol laws
Submitted employee information for payroll on a bi-weekly basis
Gathered opinions and input on projects in order to decide the best option for the task at hand
Compiled weekly inventory reports for certain promotional items and weekly sales reports for all retail outlets within the company

Employee Management
Set rules and guidelines for employees to follow
Provided the tools, knowledge, and support needed to help employees grow and succeed
Maintained and staffed store on a daily basis and an additional retail outlet during events, including scheduling, hiring, and training employees
Assigned tasks to employees and followed up to make sure work was done correctly
Increased morale in order to decrease employee turnover rate

Opened and closed the store
Counted cash, balanced paperwork, and took deposits to the bank
Supervised and led employees on daily tasks
Counted and entered inventory on a weekly basis
Assumed management role when management was not in the store
Assisted and advised customers with purchases and gave wine samples
Priced, restocked, and organized merchandise
Entered new items in web-based computer software
Operated a web-based Windows POS terminal (Erply software)

Lead employees on the sales floor
Made sure registers had enough change and collected them at the end of the night
Assisted and advised customers with purchases and gave wine samples
Priced, restocked, and organized merchandise
Operated a web-based Windows POS terminal (Erply software)

Assisted students with papers: brainstormed for paper topics, helped with sentence and paper structure, and proofread papers for students
Helped students better understand certain programs within Microsoft Office 2010 and Office 2013: Word, Excel, and Access Database
Directed students to areas on campus for additional help
Made and dispersed copies of flyers throughout the campus to help students become aware of free tutoring services

Assisted and advised customers with purchases and gave wine samples
Priced, restocked, and organized merchandise
Operated a Point-of-Sale terminal

Assisted and advised customers with purchases
Priced, restocked, and organized merchandise
Operate a Windows POS terminal (CounterPoint software)
Made custom and regular gift baskets
Programmed new items and customers into the computer system
Provided wine tastings for customers
Created item transfers in the computer system
Counted and entered inventory and quantity of items received into the computer system