Jack Hawkins

Resolve computer hardware failures, software glitches, and network connectivity issues, enhancing system functionality for users

Deliver in-person, phone, and remote support, improving satisfaction by using problem-solving techniques

Document and track technical issues and resolutions, reducing recurring problems through record keeping within Lansweeper helpdesk system.

Maintain and update campus computer hardware and software, ensuring optimal performance across devices.

Supervise and manage a team of employees during shifts, to optimize workflow and maintain high levels of efficiency and customer satisfaction

Mentor junior staff members by offering guidance/support in their roles

Ensure restaurants are compliant with all federal, state, and local hygiene and food safety regulations

Improve guest satisfaction by addressing and resolving complaints promptly