Jocelyn Kinchelow

Highly personable Office Assistant, Customer Service Professional, and Loan Processing Professional with over nine years of experience in customer service and support with recognized strengths in problem-solving and trouble-shooting. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Secured numerous company achievement awards for delivery of exceptional customer service. Possess computer skills with working knowledge using both PC and Mac systems, Microsoft Word, and some Microsoft Excel, email systems, and internet research and search engines. A team player, acknowledged as Total Quality Customer Service Professional.