Jocelyn Jackson
From Ceres, California
Follow Jocelyn
Jocelyn Jackson of Ceres, California, was recently elected to membership into The Honor Society of Phi Kappa Phi, the nation's oldest and most selective all-discipline collegiate honor society, at...
January, 20 2026 - Verified by The Honor Society of Phi Kappa Phi- Design SOP-aligned training, job aids, and onboarding systems supporting 1,000+ frontline employees across Manufacturing, Maintenance, Quality, and Safety.
- Partner with SMEs and operations leaders to translate workflows into role-specific learning and performance support tied to safety, quality, and efficiency KPIs (Tecma OEE ~12% >50%).
- Build knowledge capture and skills tracking systems to strengthen onboarding consistency and preserve institutional expertise across teams.
- Lead LMS administration and governance in Intertek Alchemy for 1,000+ users, ensuring training data integrity, reporting accuracy, and compliance visibility.
- Use AI-supported tools and workflow automation to accelerate content development and improve training reporting and visibility.
- Delivered inventory and supervisor training for the Operations Excellence Supervisory Academy across 10+ distribution sites, supporting leadership capability and CI adoption.
- Served as lead facilitator for the Inventory module, ensuring consistent delivery and learner support across sites.
- Coached site leaders, Implementation Advisors, and OE Champions to support Continuous Improvement adoption and consistent execution.
- Supported OMS and CI rollout readiness by tracking milestones, documenting progress, and aligning improvement work with operational and customer goals.
- Partnered with OE BASICs and site leaders to maintain implementation documentation and reinforce operational alignment.
- Led and trained a 4-associate inventory team across shifts, coordinating training, performance monitoring, and cross-shift continuity using SAP and JDA.
- Served as OMS Champion through program launch and Gate 1 clearance, coordinating readiness deliverables and reinforcing adoption.
- Reinforced and maintained knowledge transfer, cross-shift alignment, and operational continuity through coaching, standard-work reinforcement, and site communications.
- Built front-line capability through coaching, labor-sharing and skill-gap mitigation, and shift-level performance support to align workforce capability with operational demand.
- Delivered coaching and performance management to improve accountability, engagement, and team capability.
- Supported expansion to 24-hour operations, including third-shift launch and multi-shift coordination during transition.
- Coordinated material flow across departments to support production and shipping schedules
- Maintained purchase orders and data accuracy across internal systems
- Created reports to track shortages and support inventory decisions
- Supported cycle count strategy development and inventory accuracy initiatives
- Contributed to cross-functional process improvements, improving parts availability and visibility
- Supported students with academic navigation, policies, and campus resources
- Scheduled appointments and managed shared calendars and communications
- Maintained department inbox and provided accurate policy guidance
- Assisted with administrative coordination and student support operations
- Processed and fulfilled medical records requests for legal and private clients
- Maintained compliance with privacy and document-handling protocols
- Managed high-volume document intake, categorization, and delivery workflows
- Conducted outbound engagement with alumni, students, and families to share university initiatives, gather feedback, and support campaign outreach.
- Aligned messaging to donor interests and departmental priorities to increase participation and contribution quality.
- Supported call center operations through campaign tracking, documentation, and administrative coordination.
- Supported administrative and academic operations by coordinating document routing, data entry, and program-related reporting.
- Compiled and organized student and program data to support decision-making and internal communications.
- Contributed to special projects requiring cross-functional coordination and detail-oriented data management.
- Supported product testing and validation by conducting lab-based material and durability assessments using UV, Zygo, and microscopic imaging tools.
- Contributed to design improvements for testing apparatuses to increase accuracy and reliability in device testing.
- Documented findings related to weld quality, leak behavior, and material performance to inform engineering decisions.
- Managed front desk operations, including mail distribution, inventory checkouts, and resident support for student housing.
- Responded to student inquiries and directed residents to appropriate campus services and resources.
- Supported housing staff with documentation, data entry, and administrative coordination.
- Supported production and workspace improvements using Lean, 5S, and Six Sigma principles to increase efficiency and organization.
- Assisted with audit preparation and compliance documentation aligned with federal and internal standards.
- Contributed to an intern innovation project by designing a prototype application informed by user feedback and operational needs.
- Operated rides safely and efficiently while performing routine safety checks and minor operational adjustments.
- Maintained ride-area cleanliness and order to support guest safety and experience standards.
- Delivered responsive guest service and supported park operations during high-volume periods.
