John Siitonen

-Acts as a key contact for customers on assigned accounts as it relates to current buying needs, buying patterns, identifying new opportunities to enhance customer relationships and problem solving. -Ensures accuracy of all activities related to KeepStock Solutions at multiple customer sites. -Sources product needs for customer when product is not readily available through the catalog -Provides customer training based on the implemented solution -Assists customers with systems integrations to streamline ordering processes As new service offerings develop, implements and provides ongoing support for customers -Provides services, training, and consulting to assigned customers regarding new and emerging offerings as those are developed & deployed by Grainger -Supports approved Grainger supplier offerings and services that compliment KeepStock and other services offered to customers -Builds customer relationships by identifying customer needs and/or providing solutions on each visit. -Gains customer understanding of service offerings by using Advanced Selling Skills training. -Gains understanding of customers‟ procurement strategies, processes and initiatives in order to drive growth and build relevance between Grainger and the customer. -Probes for new sales opportunities during each site visit, uncovers customer needs, offers solutions to meet those needs. -Conduct business reviews with customer to consult on product movement, new purchasing opportunities.