Katherine Borchert
Help Desk Analyst at University of Iowa Information Technology Services
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Spring 2017 Dance Marathon
University of Iowa Dance Marathon is a student-run philanthropy that creates and sustains special projects to provide emotional and financial support for pediatric oncology and bone marrow transpla...
March, 28 2017 - Verified by University of Iowa
Class of 2020
Enrollment badge for the Class of 2020.
February, 03 2017 - Verified by University of Iowa
Help Desk Analyst at University of Iowa Information Technology Services
Provide frontline technical support via walk-in and phones to the UI community
Utilize call tracking system to accurately track customer requests and problems
Promote usage of ITS support documentation and assist in keeping it current
Complete ongoing training by required time and stay current on University and ITS-supported services and
software, relevant operating systems, applications, and technologies
Track workload using TeamDynamix and employee time records reporting in HRIS
Participate in ongoing projects
August 2018 - Present
IT Project Manager Intern at Discovery Health Partners
Worked with team members to communicate to the business leaders on project updates
Learned to work in an environment which I handled my responsibilities alone
Developed organizational skills
Assisted Information Technology/Security team in recurring tasks needed to maintain a security
certification
Facilitated meetings between the Information Technology team and Business leaders to discuss needs for
projects as well as smaller tasks
May 2018 - Present
